A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Voices of Freedom Critique This selection‚ Letter by a Female Indentured Servant‚ really gives you incite as to what life was like in the 1700s as an indentured servant. (Foner‚ 2011) The reader can really feel the pain she is going through while she was in America trying to pay her dues for passage to what they thought was the promise land. She wanted to ensure her father really knew what kind of horrible life she was living because of the details she included like she was whipped to the
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Keith Gilyard in his book Voices of the Self states a position about pluralism in education. Giving his own experience as well as others within the educational system as an example‚ Gilyard demonstrates what can happen if schools only acknowledge‚ accept‚ and represent the culture of the majority. Gilyard‚ as an African-American boy suffered the uprooting from his atmosphere to be placed in a ?divided by two? new environment. After he finished first grade‚ he and his family moved from Harlem to Queens
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Support and advice to business There are a number of bodies that provide support and advice to business‚ ranging from the local Chamber of Commerce or Chamber of Trade to government organised helplines‚ covering a range of important areas such as exporting to another country‚ or developing new employment initiatives e.g. the employment of disabled workers. Britain’s mouthpiece for the business community is the Confederation of British Industry (CBI). It exists primarily to voice the views of its
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were all caused by the feud between the two families‚ yet it took Juliet’s death‚ combined with Romeo’s to end the feud. The lives that were lost might be enough to maintain harmony between them for a long time‚ maybe forever. The Prince is the voice of reason in Romeo and Juliet. He was the one who forbade the Capulet’s and the Montague’s from fighting in the streets because they would disturb the peace. Either way‚ Mercutio and Tybalt died‚ resulting in the banishment of Romeo. However‚ while
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Jeon and Choi (2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued
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this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM‚ Implementation‚ Case studies‚ Small-to-medium-sized enterprises Abstract Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium-sized
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the age of eighty plus a few days of an affliction so painful that for those few days before death you would be reduced to howling like a dog‚” (Bonevac‚ 460) you probably would not universally will the latter choice. Furthermore‚ as Roger Sullivan explains “according to Kant‚ our moral reason recognizes in an objective and disinterested way that we are not only persons having intrinsic worth but also finite beings with needs to be met‚ and it insists on the strict right of all human beings not only
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The primary subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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