Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Generally‚ financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts‚ checking accounts‚ leasing‚ loans and money transfer provided by banks‚ credit unions and finance companies.1 Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced by Christopher
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The Internet makes life better Nowadays‚ with the development of the Internet‚ our life becomes more convenient than any time in the past. With the click of the mouse‚ you can find everything on the Internet including shopping‚ communication‚ entertainment‚ study‚ and so on. Do you know how many percent of people on the Earth have access into the Internet? - 21% In the United States‚ 74% of American adults use the Internet. 94% of students in the US are using the Internet. 60% of American
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of learning known as the “banking system” of education—style of education where the instructor lectures on a topic while the students quietly listen. According to his work‚ “The Banking Concept of Education‚” conventional methods of education lack critical thinking and communication from the students. Such limitations leave negative effects by handicapping students’ potential as scholars and limiting the use for their knowledge. Freire is critical of the banking method concept because he believes
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Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
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Centers in the Jackson‚ Mississippi‚ area. Formulated research questions were statistically tested employing the independent samples t-tests and the chi square test for independence. Results of these analyses showed that consumers preferred the cashier checkout system to the electronic self-checkout system‚ although shoppers also want to learn how to use the new self-checkout technology. Further studies were suggested on methods of introducing new Point of Sale technology to consumers‚ and ways to
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Services Marketing Chapter 1:! New Perspectives On! !Marketing in the! ! !Service Economy! Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 1 – Page 1 Overview of Chapter 1! Services Marketing Why Study Services?! What are Services?! Marketing Challenges Posed by Services! Extended Marketing Mix Required for Services! Integration of Marketing with Other Management Functions! Developing Effective Service Marketing Strategies! Slide © 2010 by Lovelock
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Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Hayley Nash Organisation: Which organisation(s) are
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BROAD BAND INTERNET SERVICES IN BANGALORE WITH SPECIAL REFERENCE TO RELIANCE BROADBAND” I will be grateful if you could spend a few minutes to fill this questionnaire Name : Age : E-mail ID : 1. What is the name of the present internet service provider? Airtel Reliance Tata BSNL 2. What type of broadband internet
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