www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
Premium Higher education University
1.1Introduction The growing use of the internet for business transaction has profound effect on the banking industry. In the developing countries‚ education and infrastructure are obvious factors in the slow adoption of technology in developing countries; there are probably other issues like trust that plays role. This study finds out into adoption issues of internet banking in Kenya. Internet banking allows customers to perform a wide range of banking transactions electronically via the bank’s
Premium Bank Online banking
Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
Premium Health care Health care provider Patient
CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
Premium Hotel Customer Customer satisfaction
Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
Premium Marketing Sales
What Is Human Services What is Human Services? Nina Brown BSHS 301 Introduction to Human Services September 6‚ 2011 What is Human Services? The field of human service has been around for centuries in many forms with the sole intention of helping marginalized populations attain a sense of accomplishment in managing their lives. Human services are necessary to assist people who otherwise have little or no help in navigating their social environment for various reasons. There
Free Morality Ethics
page 3 Research report discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment
Premium Customer Customer service Hotel
HP Service Anywhere Summary On Monday‚ Oct 25‚ Hewlett Packard released a new cloud based service desk solution which is entitled “HP Service Anywhere”. It has a new approach to service desk management including social media collaboration tools. "We are bringing a new product to market‚ a SaaS product that is very modern‚ very easy to use‚" said Manoj Raisinghani‚ Director‚ Cloud Automation Software and SaaS‚ HP Software. "We already have an on-premise service management product -- Service Manager
Premium Hewlett-Packard Service system Cloud computing
reasons behind breaking gender stereotypes and how some people may disagree with it. I searched for secondary material on the internet about gender stereotypes and how it has been a big issue in today’s adolescents. There was limited research on the specific topic I have chosen‚ but it has helped me develop the questions that would be valuable to my primary research. you need to do a log reflecting your why you chose this topic and how it fits with your micro and macro world. What is your
Premium Feminism Internet Twitter
Advantages and Disadvantages of the Internet Information and Preparation Sheet Vocabulary: global village‚ a plethora of options‚ services‚ dissemination of information‚ silver bullet‚ Babel‚ rambling‚ reliability‚ veracity‚ ascertain the reliability‚ rapid pace of change‚ information overload‚ landmines‚ at the click of a mouse‚ maligned‚ comfort of home‚ assimilated‚ indispensable‚ pervasive‚ rife‚ program vs programme‚ having access to‚ beyond reproach‚ estranged‚ Be careful of one/you/we/I
Premium Mobile phone History of the Internet E-mail