PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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White Paper Business Solutions Private Limited White Paper on Network Performance Audit ByAbhay Shanker Data Center Consultant Catalyst Business Solution Pvt. Ltd. www.catalyst-us.com Date - 20110501 Contents Introduction 3 Network Performance Issues 3 Network Performance In Perspective4 Performance Measurements: Speed‚ Bandwidth‚ Throughput and Latency 5 Speed 5 Bandwidth 6 Throughput 6 Solution- Key Parameters to maximize the performance &
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Starbucks Brand Audit Starbucks - Brand Audit Ranking as the 96th in Interbrand’s Top 100 Brands of 2011 list with its $3.6 million brand value‚ Starbucks is one of the most successful and highly recognized brands. In order to understand more about the underlying strategies that brings this success‚ we analyzed the brand focusing on its brand inventory‚ brand positioning‚ marketing strategy‚ consumer perceptions and competitors. Finally‚ we evaluated Starbucks’ strengths and improvement areas
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Beginning the Audit Report Justin A. Miller ACC 546 Monday‚ November 26‚ 2012 Instructor: Scott Phillips Miller Financial 2316 Birmingham‚ Alabama 35215 November‚ 26 2012 Mr. Chuck Jemison‚ President Apollo Shoes 1369 Parkway Drive Eastdale‚ Georgia 41563 Dear Mr. Jemison: This will verify our comprehension of the measures for the financial statements audit for Apollo Shoes Inc. for the ending year of December 31‚ 2012. We will audit the organization’s financial statements
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1938 as a small company. This is the beginning point of a worldwide known brand‚ Samsung. Korean War is the turning point for this small company. After the war‚ Samsung Company was developed in many different fields and this brought prosperity. During its history‚ Samsung was supported by many people and associations and sometimes by government. The regime of the years between 1960 and 1970‚ it was one of the brightest periods of Samsung. It was supported against foreign companies. Samsung Electronics
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chain and its dependence on foreign market. Let us scrutinize the situation of UK automobile industry by doing an internal and external environmental audit. INTERNAL AUDIT Internal environmental audit is performed to understand the position of industry with respect to its own environment. SWOT is one of the tools used to perform internal audit which is employed for studying the strengths‚ weaknesses‚ opportunities and threats of the subject. STRENGTHS The strengths of UK’s automobile industry:
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AUDIT OF: DATE OF AUDIT: MAY 11‚ 2012 AUDITORS: Audit Participants: |Name |Position | | |Branch Manager | | |Assistant Manager | |
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------------------------------------------------- Conduct a Marketing Audit ------------------------------------------------- --- ------------------------------------------------- Conduct an External Marketing Audit ------------------------------------------------ ------------------------------------------------- ------------------------------------------------- a) External Marketing Audit In this external audit‚ Starbucks is looking at its macro and micro external environment. Macro
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List of 5 Audit triggers 1. Detect the pattern of physician’s using the “cut and paste” method as a way of completing the record. 2. Detecting unauthorized access to EHR. 3. Detecting the misuse and overuse of modifiers. 4. Identifying a significant change in the Centers for Medicare and Medicaid’s bell curve. 5. Monitor the number of patient complaints. Why would your 2 choices be the best to include as part of a design of an audit trail? 1. First‚ I feel that the “cut and paste” method is a common
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A. Define audit risk. Audit risk is the risk that the auditors may unknowingly fail to appropriately modify their opinion on financial statements that are materially misstated. B. Describe its components of inherent risk‚ control risk‚ and detection risk. The risk of material misstatement may be separated into two components-inherent risk and control risk. Both inherent risk and control risk exist independently of the audit of financial statements‚ or in other words‚ the risk of misstatement
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