CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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stakeholders and renamed Starbucks. Starbucks has since grown into a multinational super chain that occupies over 20‚000 stores‚ across 61 different countries. The company’s main objective is to be the “worlds most recognized and respected brand across the globe”. By working with this goal Starbucks has a strong‚ positive brand image‚ engaging customers with every sale‚ and making an impact on local communities‚ whilst expanding its product range and development to customers. Starbucks will have to improve
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Statement of the problem As Starbucks succeeds in the rapid growth of its business around the world‚ there are still some places on some countries which seem uncaptured by the company’s taste and aroma. Starbucks has faced a variety of “community push back” situations‚ .as they call it. Each push back incidents are reviewed and studied by Starbucks managers to conclude to a decision whether to open a store or withdraw the efforts invested instead. * How will the Starbucks management handle the community
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Company Background Three Seattle academics and entrepreneurs‚ English teacher Jerry Baldwin‚ history teacher Zev Siegel‚ and writer Gordon Bowker‚ started the Starbucks Corporation in 1997. Their primary product was the selling of whole bean coffee in one Seattle store. By early 1980’s‚ this business had grown into four stores selling the coffee beans‚ a roasting facility‚ and a wholesale business for local restaurants. "There store did not offer fresh-brewed coffee sold by the cup‚ but tasting
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Week 6‚ Case 6 Starbucks Date: Thursday‚ February‚ 28 2013 Question 1 Using the full spectrum of segmentation variables‚ describe how Starbucks initially segmented and targeted the coffee market? Starbucks initially targeted the coffee market using several segmentation variables such as‚ A. Geographic segmentation: dividing a market into different geographical units such as nations‚ states‚ regions‚ countries‚ cities or even neighborhoods. By placing their Starbucks locations in areas
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Starbucks: Culture and Environment Starbucks is one of the largest coffee retailing companies in the world. It is spread across 42 countries and has 15‚000 stores. In North America alone the company has thousands of outlets. Apart from being in the coffee business the company is also sells bottled coffee drinks and a line of super premium ice creams. The company also has a brand portfolio that sells a variety of items. There is a line of premium teas called Tazo
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Implementation in Starbucks 4 3.1 Organizing 4 3.2 Staffing 4 3.3 Leadership & Direction 5 3.4 Motivation 5 3.5 Resource Allocation 5 4 Quality Management Initiatives 5 5 Success of Quality Management Processes 6 6 Conclusion 6 7 Bibliography 6 1 Introduction The aim of this paper is to review operational management of the Starbucks along with its effectiveness of management in order to achieve the desired objective of the organization. 1.1 Company Introduction & Objectives Starbucks Coffee
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1. Strategic Group of the Company and the Dynamics of the Industry Structure 5 2.2. Starbucks in Romania - Market Environment 6 CHAPTER 3 8 Organizational Purpose 8 3.1. Mission and Vision 8 3.2. Values and Objectives 9 CHAPTER 4 9 Diagnosing the Strategic Capabilities within the Company 9 4.1. SWOT Analysis 10 4.2. Starbucks’ Corporate Capabilities 11 CHAPTER 5 12 Limitations of Starbucks Strategic Management and Capabilities 12 CHAPTER 6 14 Strategy Development 14 6.1
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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Business Strategy Organizational Analysis Starbucks Coffee Company 2011/02/15 Table of Contents Executive Summary 3 Company History 4 Organizational marketing strategies 4 Starbucks as a Private Company (1987–92) 4 Starbucks as a corporation (1993-2010) 6 Organizational design and effectiveness 7 Starbucks Organizational Structure 9 External environment 9 Internal environment 11 International environment 13 Product and Service 14 Information technology and control systems
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