CUSTOMER SATISFACTION AT BIG BAZAAR” CERTIFICATE GUIDE CERTIFICATE DECLARATION ACKNOWLEDGEMENT TABLE OF CONTENTS 1.INTRODUCTION 2.RESEARCH METHODOLOGY 3.REVIEW OF LITERATURE 4.PROFILE OF THE COMPANY 5.ANALYSIS AND INTERPRETATION OF DATA 6.SUMMARY OF FINDINGS‚ CONCLUSIONS AND RECOMMENDATIONS 7.BIBLIOGRAPHY 8.ANNEXURE CHAPTER 1 INTRODUCTION The word "Retail" originates from a French-Italian word. Retailer is someone who cuts
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Lynch and Veal (Ch. 1 customised textbook) and Godbey (Ch 1 in digitised readings) there are three main concepts of leisure: time‚ activity and attitude. Using these readings as your sources of knowledge‚ show your understanding of each of these concepts and illustrate your answer with examples of your own leisure time‚ activity and attitude. Your Response Leisure is a circumstantial concept. Godbey (2003) discussed that leisure can differ between persons. When attempting to define leisure
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CONCEPT OF EDUCATION Education involve training of entire person to enable them not only to read‚ write and calculate or to be proficient in a given job but also to enable them to fit themselves for living in the society‚ therefore‚ it is the training of a person intellectually‚ morally and physically. It is also an instrument for social development or social reform through individual development‚ education is a companion‚ it chastens vice and it guide virtues. Unarguably‚ education provides the
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Sample Customer Satisfaction Survey Are you looking for a sample customer satisfaction survey from which you could choose several questions to include in your research project? Before you choose specific questions or even a sample customer satisfaction survey‚ you should already have an excellent idea what information you are looking for‚ and should have already taken Steps 1 and 2 in the marketing research process. Relationship-based customer satisfaction research‚ often simply referred
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Actually dissatisfaction can be kept away with some factors. Herzberg thinks that the opposite of Dissatisfaction in No Dissatisfaction and the opposite of No satisfaction is Satisfaction. The groups that we can take a look at are: Motivators-. They are factors who can achieve better performance in job and also to motivate the employees to work harder. Hygiene factors –If these factors appear it always means that the motivation will be achieved because there are factors which are dissatisfiers‚
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Introduction: "Marketing is marketing‚ irrespective of the product or marketplace". This is a theme common to many introductory marketing texts and degree courses. The two most common exceptions cited to this proposition are buying behavior models between consumers and business buyers and the extended ingredients of the services marketing mix. While the overall sentiments of marketing hold true across product and market boundaries‚ perhaps the differences are in fact more marked? Intends to spark
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30th ANNIVERSARY ISSUE The concept of nursing* Virginia Henderson RN AM DLaw DSc Research Associate Emeritus‚ Yale University School of Nursing‚ Connecticut‚ USA Accepted for publication 4 November 1977 Correspondence: Virginia Henderson‚ Yale University School of Nursing‚ Connecticut‚ USA. HENDERSON V. (1978) HENDERSON V. (2006) Journal of Advanced Nursing 3‚ 113–130 Journal of Advanced Nursing 53(1)‚ 21–34 The concept of nursing The author contends that with the
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Harvard Concept (Fisher and Urgy) "Getting to Yes" (also called the Harvard concept) describes a method called principled negotiation to reach an agreement whose success is judged by three criteria: 1. It should produce a wise agreement if agreement is possible. 2. It should be efficient. 3. It should improve or at least not damage the relationship between the parties. The authors argue that their method can be used in virtually any negotiation. Issues are decided upon by their merits
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Motivation Concepts Keydra Tyner PSY 320 August 18‚ 2010 Keisha Pou‚ LPC Motivation Concepts Sigmund Freud‚ a Jewish Austrian neurologist that developed a wonderful theory in 1915 that stated all behavior is motivated and that the primary purpose of someone’s behavior was to serve the satisfaction of needs. This serves to be true in two or more situations in the common workplace. For instance‚ if company morale is low‚ there is a very slim chance that the company as a whole
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Executive Summary: Job Satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of ones job; an affective reaction to one’s job and an attitude towards one’s job. The main objective of this project is to assess the satisfaction level of employees in Bhilai Steel Plant .Job Satisfaction describes how content an individual is with his or her job.it is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined
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