BRITISH AIRWAYS Introduction: The world today has evolved in numerous ways thanks to the many inventions and discoveries‚ but few have changed the way people live and experience the world as deeply as the invention of the airplane. The industry has progressed to the point where now it would be impossible to think of life without air travelling (for developed countries). Thanks to this‚ long distances have been somehow shortened’ hence altering people’s concept of distance. As well‚ making it
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How Starbucks makes the customer a part of their value chain. Starbucks value chain consists of the following factors: * The Firms infrastructure: This is the way Starbucks want their organization set up and how best to conduct systems such as planning‚ finance‚ quality control and their information technology management. * Human Resource Management: HR is the activities associated with recruiting‚ managing‚ training‚ developing and rewarding people within the organizations. In order to make
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What are the organisation’s aims? Their main aim is to meet customers’ needs and improve and increase profit through new revenue streams. They offer different ancillary services that offer customers great value and strengthen their brand. For example‚ on ba.com they have range of great value hotel and car hire options packaged with flights. Secondly‚ deliver an outstanding service for customers at every touch point. They do this by training their staff‚ on the ground and in the air‚ in world-class
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AVIATION INDUSTRY | JET AIRWAYS | | | | | | | INDEX Sr. No. | Topic | Page No. | 1. | Bibliography | 3 | 2 | Overview of Aviation Industry | 4-5 | 3. | Introduction to Jet Airways | 6-7 | 4. | Segmenting‚ Targeting‚ Positioning | 8-10 | 5. | The Marketing Mix | 11-19 | 6. | Recommendations | 20-21 | 7. | Student List | 22 | BIBLIOGRAPHY www.google.com Web sites on aviation www.jetairways.com www.jetariwaysindia.com OVERVIEW 1. Sector structure/
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Using value-chain analysis to discover customers’ strategic needs David W. Crain and Stan Abraham David Crain‚ a marketing and strategy consultant‚ is visiting professor of marketing at Whittier College‚ CA‚ and former Director of Marketing at Fluor Corporation (davidwcrain@aol.com). Stan Abraham is professor of strategy and entrepreneurship at Cal Poly Pomona (scabraham@ csupomona.edu) and author of Strategic Planning: A Practical Guide for Competitive Success (Thomson South-Western‚ 2006).
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definition of the Supply Chain 2020 research initiative‚ and this thesis’ position within that overall project. Additionally‚ this chapter discusses the motivation and methodology behind this paper as well as provides an outline for future chapters. 1.1 Thesis Scope The Supply Chain 2020 Project is a multi-year project initiated by the Center for Transportation & Logistics (CTL) at the Massachusetts Institute of Technology (MIT). The major research goal for the Supply Chain 2020 Project is to identify
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VALUE CHAIN AND COMPETITIVE ADVANTAGE OF PT.TOYOTA (BASED ON THE THEORY M. Porter) COMPANY PROFILE * PT Toyota Motor Manufacturing Indonesia * Headquarters Jl. Yos Sudarso‚ Sunter II‚ Jakarta 14330‚Tel (021) 6515551 (hunting)‚Fax (021) 6515360 Established: July 15‚ 2003 * Paid-in Capital: Rp. 400 000 000 000 * Shareholders: PT. Astra International Tbk (51%) & Toyota Motor Corporation (49%) * Toyota Dealer Network 5 Primary Dealer: * PT Astra International‚
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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help the issuer going public. IPOs are such a big deal because any investors who hold stock at initial offering price would make a significant capital gain when the company goes public. Numerous cases of new issues have proved that investors rise in value. Mr. Schwartz (1999) listed some advantages of going public in his article. For instance‚ going public could be easy for the company to access to capital market to raise capital via equity‚ debt or convertible securities. This also increases the liquidity
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Executive Summary 2.0 Background and Introduction 3.0 External Analysis 3.1 Macro Environmental analysis 3.1.1 Political and Legal Factors 3.1.2 Economic Factors 3.1.3 Social Factors 3.1.4 Technological Factors 3.1.5 Environmental Factors 3.2 Micro Environmental Analysis 3.2.1 Industry Analysis 3.2.2 Market Analysis 3.2.3 Competitor Analysis 3.2.4 Customer Analysis 3.2.5 Stakeholder Analysis 4.0 Internal Analysis 4.1 Resource Analysis 4.2 Marketing Audit 4.2.1 Marketing Strategies Audit 4.2.2 Marketing
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