training programmers emphasize service attitudes‚ organizational value and job empowerment. Also‚ survey has shown that more-sophisticated human-resource planning‚ recruitment‚ and selection strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La
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SWOT analysis of Sheraton Hong Kong Hotel. Strengths of Sheraton Hong Kong Hotel 1. Best Location and Seaview Hotel located at Tsim Sha Tsui‚ it is center of Hong Kong‚ many shopping complexes and near Hong Kong Space Museum‚ Cultural Center‚ and major corporate offices. MTR‚ Star Ferry and Bus Terminus are nearby. 2. Famous Brand 3. It also has a Grand Ballroom and 14 function rooms to host business meetings‚ large conference or celebration. Hotel offers meeting and business services including
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The Indus and Aryan Civilizations The Indus civilization‚ an ancient civilization in South Asia‚ existed from about 2700 to 1750 BC. It is sometimes referred to as the Harappa civilization; one of its major centers. It stretched from north of the Hindu Kush down the entire length of the Indus and beyond into peninsular India. The Indus civilization is known only from archaeological evidence. Its origins traditionally were viewed as the result of the diffusion of farming and technology from more
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SWOT analysis of Hilton hotel Strengths • Hilton Hotel Corporation (HHC) is a well established organization and industry leader in the hotel‚ hospitality and gaming industry • HHC is well diversified across the industry with hotels in the high end‚ business and mid-priced classes in their product mix • HHC also possesses solid integration features such as owning the companies that manufacture its furniture and has invested in online reservation travel enterprises Weaknesses
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telephone contact with hotel representatives. Secondary sources included research from the Internet‚ industry books‚ company marketing communications‚ trade and general business newspapers and magazines‚ among others. Through all the sources‚ relevant data and information was extracted into the report’s appendices. After individual analysis and group discussion‚ the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically
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Company profile- itc was incorporated on august 24‚ 1910 under the name of ‘Imperial Tobacco Company of India Limited’. Its beginnings were humble. A leased office on Radha Bazar Lane‚ Kolkata‚ was the centre of the Company’s existence. ITC has a diversified presence in Cigarettes‚ Hotels‚ Paperboards & specially Papers‚ Packaging‚ Agri-Business‚ Packaged Foods & Confectionery‚ Personal Care‚ Stationary‚ Safety Matches and other FMCG products. While ITC is an outstanding market leader in
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Competitor analysis for Loong Palace hotel Module: Research Method 1. Introduction With the socio-economic development‚ advances in science and culture‚ technology and transportation development‚ the hotel industry is rapidly developing in China‚ what’s more‚ with the prosperity of the world tourism and thriving of business‚ the competition of business hotel is increasingly fierce (Yang‚ 2011). Therefore‚ how to survive and develop becomes the main problem for those hotels. Under the pressure
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www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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Value-chain analysis is used for many purposes‚ but the process of examining customers’ value chains is relatively new. In our five-step process‚ Step 1 explains how internal and external value chains can be used separately and in related ways. Step 2 shows how to construct a customer’s value chain. Step 3 shows how to identify the customer’s business strategy by examining this value chain and using other kinds of information. Step 4 explains how to use additional information and intelligence
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