training program to increase their product knowledge and to upgrade their customer service skills. The reason why they are able to be one of the top banks is because of good customer service provided to the mass. Good customer service starts from the company and how they invest the money on training programs to upgrade the employees’ skills. OCBC Bank has won awards regarding its advertisement for its credit cards‚ this is the result of their marketing and sales strategies. With appropriate marketing
Premium Bank Customer service Online banking
The Value Chain All of the functions of a company—such as production‚ marketing‚ product development‚ service‚ information systems‚ materials management‚ and human resources—have a role in lowering the cost structure and increasing the perceived value of products through differentiation. As the first step in examining this concept‚ consider the value chain‚ which is illustrated in Figure 3.5.11 The term value chain refers to the idea that a company is a chain of activities that transforms inputs
Premium Customer service Customer Marketing
of supply chain management in the pharmaceutical industry. Basically supply chain management touches every function of the business such as: marketing‚ sourcing‚ manufacturing‚ logistics‚ inventory management‚ information technology‚ and customer relations. The main purpose of supply chain is to satisfy customer needs and to generate business profits‚ but for pharmaceutical industry supply chain management is way more complex than that. The key drivers for a pharmaceutical supply chain excellence
Premium Supply chain management Inventory Marketing
submission: TRANSMITTAL LETTER The Report supervisor Md. Amdadul Haque Asst. Professor Department of Finance Bangladesh University of Business & Technology (BUBT). Subject: Submission of financial report of Renata Ltd. & Beximco Pharmaceuticals Ltd. Dear Sir It is our pleasure to present the report on Managerial Finance. Which is done for partial fulfillment of the requirement of BBA degree. As measurement we are enthusiastic to you for giving us the opportunity to undergo such
Premium Financial ratios Financial ratio
the chain of activities a firm performs to deliver value to its customers. The value chain model divides the generic value-adding activities of an organization into primary and secondary activities. An advantage or disadvantage can occur within any of the five primary or four secondary activities. Together‚ these activities constitute the value chain of any firm. The model can be used to examine the development of competitive advantage. By identifying the potential value to the company of separate
Premium Management Marketing Supply chain management
Value Chain Can be understand how goods and services move through an organization and value is added to them. We can see above the horizontal line activity center they´re called support activities. Below the horizontal line are primary activities. Inbound Logistics which have to do with the getting raw materials into the company. Raw materials are not only one of the company´s success factors‚ its largest input. Suits&Co doesn´t use the fabric of domestic manufacture – because they don´t
Premium Management Supply chain management Marketing
Value Chain Analysis Before making a strategic decision‚ it is important for Apple to understand how its activities or products create values for customers. One way to do this is to conduct a value chain analysis (VCA). VCA “refers to the idea that a company is a chain of activities for transforming inputs into outputs that customers value. The process of transforming inputs into outputs compromises a number of primary and support activities” (Hill and Jones‚ 2001‚ p.133). Each value is considered
Premium Supply chain Strategic management Apple Store
University of Stirling Pre-Masters Skills for Business Environment Value chain analysis of Aggreko Name: Rita Date: 2011 Tutor: David Dick Value chain analysis of Aggreko 1. Introduction Currently‚ along with the increasingly development of globalization‚ every walks of life has to confront with the fierce competition. Even electric power market is no exception as well. Furthermore‚ more and more companies have not satisfied with the domestic market‚ they have focused on expanding
Premium Value chain Strategic management
Company: Julie’s Bakeshop Value Chain Analysis Primary Activities Inbound Logistics They have Supply and Logistics Division is your main supplier of bakery ingredients‚ supplies and equipment. They aim to be your one-stop-shop for all your bakeshop needs. They offer quality products at competitive prices. Operations Julie’s Bakeshop started the concept of allowing the customers to see how the breads were being made by removing the wall that separates the display counter from the baking
Premium Human resource management Baking Human resources
The burden of the responsible falls onto to ZAP Pharmaceutical Company since both contact: Written and oral are bindings. According to Section 2-209 of the Uniform Commercial Code it seeks to protect and make effective all necessary and desirable modifications of sales contracts without regards to the technicalities which[at common law] hamper such adjustment. Subsection (1) permits all modifications‚ written and oral‚ to be binding without consideration. Subsection (2) allows the parties to exclude
Premium Law Contract Contractual term