Total quality management Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations. Cua‚ McKone
Premium Failure mode and effects analysis
multidisciplinary ward in a private hospital in southern of Malaysia. I was the team leader for that day and upon taking over report‚ I felt anxious and worried as I have to work with two junior staff nurse and hospital aide on that particular day. There were a total of 20 patients on that day. Two patients were planned for operation and one patient was to be discharged and three patients were planned for admission. At 1700H‚ I received call from the operation theatre (OT) and therefore I requested junior nurse
Premium Nurse Nursing
Assignment Help‚ Tutor Help Concepts of Revenue Total Average and Marginal Revenue The revenue of a firm jointly with its costs ascertains profits. Now let us discuss the concepts of revenue. The term revenue denotes to the receipts obtained by a firm from the scale of definite quantities of a commodity at various prices. The revenue concept relates to total revenue‚ average revenue and marginal revenue. 1. Total Revenue – It is the total sale proceeds of a firm by selling a commodity
Premium Supply and demand Monopoly Microeconomics
In the case study titled "Customer-Driven Learning at Radisson Hotels Worldwide" the background‚ growth‚ and service guarantees of the Radisson Hotel chain is discussed. Radisson Hotels was founded in 1938 by Curtis L Carlson of Carlson Companies Inc. The company ’s headquarters were located in Minneapolis‚ Minnesota and was divided into four operating groups - Carlson Hospitality Worldwide‚ Carlson Wagonlit Travel‚ Carlson Marketing Group‚ and Carlson Leisure Group. In 1975 Radisson only had ten
Premium Customer service
Reflective Account Moving & handling One day I was ask to transfer Mrs X from bed into wheelchair. Mrs X is paralised so to transfer her a full body hoist is needed. I had to call for help‚ it wouldn’t be safe to do this by myself. So while I was waiting for the other carer to arrive I have explained to Mrs X what and how we are going to do it. I have also cheked the hoist and battery if its fully charged and operational. I put right size sling on Mrs X with her cooperation. I carefully
Premium Washing Hygiene Cleanliness
7. Profit equal total revenue less ______. Fill out the blank and explain the statement. 8. The cost of producing an extra unit of output is the ______. Fill out the blank and explain the statement. 9. A firm has fixed cost of $100 and average variable cost of $5Q‚ where Q is the number of units produced. What is the efficient scale of this firm? 10. Bob’s lawn-mowing service is a profit-maximizing‚ competitive firm. Bob mows lawns for $27 each. His total cost each day is $280
Premium Costs Marginal cost Economics
6 December 2013 Aristotle’s account of the Cardio Vascular system Aristotle’s description of phenomena in the living world‚ in particular animal anatomy and the causes of natural processes in the body‚ were far more advanced than that of his predecessors. His value of empirical research aided and ultimately enabled him to study a variety of natural phenomena. In this paper‚ I will focus on Aristotle’s account of the anatomy of the heart and its relation with a network of other organs (modernly
Premium Heart Blood
Discrimination against girls worldwide As far as we know it girls have not been considered equal to boys in the eyes of the world. Mothers of the girls and girls themselves get punished harshly for a girl child which is not in their control but in fact it’s in the control of the father of the child and he is usually the one giving severe punishments to both mother and daughter. Most people of the world do not know that a man’s sperm is the decider of the gender of the child and it has nothing to
Premium Family Marriage Son
criminal again and again‚ the prison is ineffective to them; thus people(one) require more strict punishments at higher levels such as death penalty. Take China( It is exemplified in China)‚ the country have the most numbers of capital sentence worldwide as a typical evidence‚ this government gives plenty of death penalties with the aim to
Premium Prison Capital punishment Crime
Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
Premium Quality management Management ISO 9000