Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly‚ Zipcar seized 80% of US market share‚ making it the strong player in the market. Secondly‚ as the company is able to acquire its competitors (Flexcar-US‚ Streetcar Ltd-UK)‚ they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly‚ Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility‚ make it available close
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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Case Study: Ducati Should Minoli seek to grow the business in 2001? Since Minoli took the position as CEO of Ducati in 1996‚ the business has grown and became extremely successful. He transformed a company that was once on the verge of going bankrupt into one of the most profitable motorcycle manufacturers in the world. The explosive growth‚ profitability‚ market share‚ and revenues prove Minoli truly is an expert in turnaround management. He set high goals for the company such as reaching 10%
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1. Describe the corporate culture at Sealed Air. What is its business model? How do they make money? Since its start Sealed Air’s goal has been a position as a market leader and as a constant technology developer. Doing things first was always the main idea. This strong idea of being market leader was also inspired by greater and sustainable profits which have always been assured for the market leader. Continuing analysis of customer needs was based on this corporate behavior which always took
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Impressionism and Post-Impressionism Analysis of “The Potato Eaters” by Vincent Van Gogh In 1883‚ after leaving his wife Sien and his children Vincent Van Gogh headed to Nuenen. Coming off a disturbing part of his life‚ which included the break up with his ex-wife with several issues and suffering from gonorrhea‚ he was having a considerably difficult time. In Nuenen‚ Van Gogh started to devote himself to drawing‚ and started to gain attachment and sympathy
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Global Competitive Strategies EXTERNAL ANALYSIS PESTEL ANALYSIS Political factors: -restriction and regulation of imports‚ exports and trade tariffs decide whether a company can compete globally: eg. GATT agreement in 1989‚ Mexico-open marketplace‚ enabled Cemex to expand globally. - governments may decide to nationalize or privatize the cement production; eg. Venezuela nationalized cement production. - political stability of a country will highly affect the performance of the industry
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Analysis: Secondary Problem Analysis Dealing with conflicts: Some conflicts may arise from taking on the responsibility of leader within the negotiations team. Such conflicts may include coming up with an agreed collective agreement. This may cause a conflict between the employees and management. Since we are in charge of negotiations we will have to use a collaborative management style and try to satisfy everyone’s needs so people do not become irate. Many things can be the cause of this such
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They have been waiting a very long time to have their say. And amidst a sea of red eyes‚ numerous handkerchiefs and emotional‚ shaky voices‚ they finally got it on Monday. The surviving family members of the Air India bombing in 1985 got their chance to speak their piece in Ottawa‚ as the official inquiry into the worst terror attack in Canadian history got under way. Grief and anger were both in evidence‚ as more than twenty years of pain emerged before former Supreme Court judge and inquiry
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Page Executive summary 2 Introduction 4-5 SWOT analysis 5-9 Key decision criteria 9-10 Alternatives analysis 10-13 Recommendation 13 Implementation plans
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