International Jour nal of e-Education‚ e-Business‚ e-Ma nagement and e-Learning‚ Vol. 1‚ No. 1‚ April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood
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support the business processes in an organization. Information System (IS) refers to a system of people‚ data and actions that process the information in an organization. An effective information system (IS) is one that minimizes data and maximizes information. A functional business information systems support the business functions of marketing‚ production‚ accounting‚ finance‚ and human resource management through a variety business operational and management practices. In every business there has
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Business Administration Level 2 Hints and tips for Unit 1 Assessment (NB: Please don’t cut and paste from websites as this is not acceptable practice for assessment purposes.) If you wish to use other information you have researched beyond the course materials: 1. Make sure it is additional to the Business Administration course material. 2. Make sure it supports/is relevant to your answer. 3. Quote the source. The main thing to remember when constructing each answer is to
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Work Processes Bret Jacobsen Western Governors University Work Processes I interviewed Christine Fitzgerald‚ Principal at Tsebii’nidzigai Elementary School (TES). TES is K-6‚ with enrollment of 300 students‚ two thirds are English language Learners‚ 98% free and reduced lunch‚ 60% McKinney-Vento Homeless‚ and 99.5% Navajo. The other .5% is African American and Caucasian. A1. Implementation: In thinking about the day-to-day implementation of work processes‚ Fitzgerald discussed implementation
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date of the employment • Place of work • Job title‚ duties and responsibilities 2a) List three key points of legislation that affect employers in a business environment. • Health and safety • Data protection • Pay and pensions 2b) List three key points of legislation that affect employees in a business environment. • Pay • Pension • Employment rights and responsibilities 3. Identify a range of places where a person can find information on employment
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Business and Administration (Level 2) - Unit 1 Q1. Which of the following must be included in a contract of employment? A. Home address B. Place of work C. Training days The correct answer is: B. Place of work Answer selected: B. Place of work Q2. Is the following statement true or false? “Non union representatives tend to have a collective bargaining role.” A. True B. False The correct answer is: B. False Answer selected: B. False Q3. Which one of the following
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CT186 Principles of Supporting Business Events Business events take place for a number of different reasons. They range from business parties of celebration‚ to advertising events and company training days or annual network conference meetings. Whatever business event takes place with your organisation‚ it is important that you support the event as best you can. You may not be responsible for running and managing the event‚ however‚ your support can help make the event a success and increase
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Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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organisation’s products / services and its customers. a) Describe the organisation’s products and / or services. The mainly products of Starbucks are handcrafted drinks from high quality Arabica coffee. Either cold or hot. By-products are various confectioner and bakery products and sandwiches. Starbucks also sells packed coffee beans from their own production and merchandise. b) Identify the external and/or internal customers who buy / use these products / services. External
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MEMORY PROCESSES We have already looked at the different stages of memory formation (from perception to sensory memory to short-term memory to long-term memory) in the section on Types of Memory. This section‚ however‚ looks at the overall processes involved. Memory is the ability to encode‚ store and recall information. The three main processes involved in human memory are therefore encoding‚ storage and recall (retrieval). Additionally‚ the process of memory consolidation (which can be considered
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