1) Apologize The point is not to determine who’s to blame. It’s to solve the problem. If customers have a problem‚ chances are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place
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principles and theories involved in the practice of assessment. Many of these concepts can be used as a guide to help both the candidate and assessor to plan the assessment process and assessment activities. Communication is a vital principal as it is used throughout the practice of assessment. It will be continuously used by both the assessor and candidate and others who will be involved in the assessment process. A variety of methods could be used to communicate with those involved in these practices
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There are mainly following types of pollutions: 1. Air Pollution 2. Water Pollution 3. Chemical Pollution 4. Land Ozone-sphere Pollution 5. Land and Soil Pollution 6. Food Contaminants 7. Noise Pollution 8. Modern Pollutions 1. Air Pollution: The major component of the biosphere is air without which no life can survive (except some lower forms of Bacteria). Without air of good quality there cannot be a healthy life. Yet clean air is a rare commodity today. Air pollution is as old as
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Question: 1.2‚ Review the issues involved in strategic planning (((The Author Paul Stuart Kregor is a Director of the MSI Consultancy Ltd Article originally publised in Pharmaceutical Marketing‚ June 2007))) Every year at about this time or a little earlier‚ we start the process of ‘strategic’ planning. The annual planning process‚ for all its focus on analysis‚ or template completion‚ can easily fall into the apparently comfortable tactic of merely updating the activity from last year’s plans
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more in depth and rich description. Quantitive data-Quantitative methods have come under considerable criticism. In modern research‚ most psychologists tend to adopt a combination of qualitative and quantitative approaches‚ which allow statistically reliable information obtained from numerical measurement to be backed up by and enriched by information about the research participants’ explanations Discrete data-This is called discrete data because the units of measurement (for example‚ CDs) cannot
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Steps in Making Item Analysis ________________________________________________________________ 1. Score each answer sheet‚ write score total on the corner * Obviously have to do this anyway 2. Sort the pile into rank order from top to bottom score ( 1 minute‚ 30 seconds tops) 3. If normal class of 30 students‚ divide class in half * Same number in top and bottom group; * Toss middle paper if odd number (put aside) 4. Take “top” pile‚ count number of students
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The overall process of the project description process can be summed up by: Phase 0: Concept - Project Definition; Project Team Setup Phase 1: Initiation - Project Definition and Requirements; Planning‚ Scope and Tradeoffs; Scheduling‚ Costs and Estimating; Team and Communication Phase 2: Execution - Ongoing Planning; Specifications; Tracking and Control; Reviews; Testing Phase 3: Approval - Test Planning and Test Execution; Completion Criteria & Checklists Phase 4: Delivery -
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Research Process and Terminology Paper Ashley Beidler CJA 334 3/30/2015 Rhonda Grant Research Process and Terminology Paper As in all career paths there will always be different terminology that is associated with that particular profession. For example‚ if one were to immerse him or herself into a group of doctors‚ one would find that he or she would not quite understand the conversation to the fullest extent due to the fact that one has not been subject to this type of terminology for a prolonged
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place like Puerto Rico and Singapore and the U.S. is that while citizens of the U.S. and Singapore enjoy a high standard of living‚ over half of Puerto Rico ’s population earns less than US$ 11‚000 a year. This brings us to another question in this research. Does a socioeconomic factor playa role in a country ’s crime rate? Another interesting tidbit is that capital punishment does not exist in Puerto Rico. Their courts are set up similar to those of Singapore. A magistrate judge is the one who hears
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Gymnastics Vault and floor focus on energy conservation and motion in different dimensions. Before a vault or a tumbling pass‚ I start by running (about 60 feet for vault and 15 for floor) trying to attain maximum speed and acceleration right before I begin the first part of the skill. On vault‚ I try to be as efficient as possible in my hurdle to the springboard and transfer to the table‚ which I then push with my arms and shoulders to get one more energy boost before flying off the table. In
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