European Management Journal (2013) 31‚ 1– 15 journal homepage: www.elsevier.com/locate/emj Successful customer value management: Key lessons and emerging trends Peter C. Verhoef a b a‚*‚1 ‚ Katherine N. Lemon b‚1 University of Groningen‚ Netherlands; BI Norwegian School of Management‚ Norway Boston College‚ USA; University of Groningen‚ Netherlands KEYWORDS Marketing; Relationship management; Trends; CRM; Customer networks; Social media Summary In the past decade‚ firms have
Premium Marketing
Larissa J. Taylor-Smither. Elizabeth I: A Psychological Profile. The Sixteenth Century Journal‚ Vol. 15‚ No.1 (Spring‚ 1984)‚ pp‚ 47-72 Larissa J. Taylor-Smither’s article‚ Elizabeth I: A Psychological Profile‚ researches into which factors determined Elizabeth’s position as an effective leader and how she achieved success in her reign‚ despite the odds stacked against her. The text seeks to understand why male attitudes towards ruling women still remained negative despite this successful reign
Premium Sigmund Freud Elizabeth I of England
Journal of Transcultural Nursing Editor Marilyn “Marty” Douglas‚ DNSc‚ RN‚ FAAN Assistant Clinical Professor University of California‚ San Francisco Associate Editors Joyceen S. Boyle‚ PhD‚ RN‚ CTN‚ FAAN Professor‚ School of Nursing Medical College of Georgia Dula Pacquiao‚ EdD‚ RN‚ CTN Professor and Director‚ Transcultural Nursing Institute and Graduate Program Kean University‚ New Jersey Margaret McKenna‚ PhD‚ RN‚ MPH‚ MN CEO‚ Cultural Consultation Services Seattle‚ Washington Carmen J. Portillo
Premium Nursing Health care
Apperception Test (T A T)‚ the Wechsler Adult Intelligence Scale (WAIS)‚ and the Rcpression-Sensitization (R-S) scale to access their personality. After that they were administered individually-typed‚ brief reports containing both positive and threatening analysis on their personality. The hypothesis of this research was that the distinction between internals and externals would lead them to react to threat in different ways. An interesting concept shown in the article was the relationship between internal
Premium Wechsler Adult Intelligence Scale Psychology
Effects of Alphabet-Letter Instruction on Young Children’s Word Recognition [Electronic Version]. Journal of Educational Psychology‚ 95 (1)‚ 41-51. Title The title of the article gave a fair representation of the topic as it was clear and concise in the wording. The title encompassed the idea that alphabet letter instruction on young children’s word recognition would be explored through experiments and analysis. Reading on through the article it was evident that the effects of alphabet letter instruction
Premium Reading comprehension Orthography School
H. & Tetreault‚ M.S. (1990). The service encounter: diagnosing favorable and www.ccsenet.org/ijms International Journal of Marketing Studies Vol Bitner‚ M.J.‚ Booms‚ B.H.‚ & Mohr‚ L.A. (1994). Critical service encounters: the employee ’s viewpoint. Journal of Marketing‚ 58(4)‚ 95-105. Boshoff‚ C. (1997). An experimental study of service recovery options. International Journal of Service Industry Management‚ 8(2) Boshoff‚ C.‚ & Leong‚ J. (1998). Empowerment‚ attribution and apologising
Premium Service Customer service Service system
References: Giles‚ H. (1974). CAT. Santa Barbara: University of California. Ried‚ H. D. (Arkanzas). How to write a report in APA style. The journal of educational research ‚ 116-127.
Premium Communication Evidence Research
Journal Sample 1 ACTIVITY A: JOURNAL 30th march 2007: I visited www.isaca.org‚ and read a case study about Columbia bank (2:40 pm). I logged on to www.columbiabank.com (3:00 pm) and wrote letter to them regarding the information about its IT governance. I also logged on to www.pg.com (3:40 pm) and wrote them too. 3rd April 2007: I visited www.isaca.org (2:45pm) and took case study of all state insurance and logged on to its’ site‚ www.allstate.com (2:55 pm) and wrote them for information
Premium 2007 1967 1984
LS13707 Advanced Listening and Speaking Skills Reflective Journal 1) Interview of native English speakers Date: 2nd October‚ 2012 As there is a group presentation on an analysis of different accents‚ I have to interview two native English speakers with my classmates. We interviewed three people whom are an American‚ a British and a Sweden. Accents in different countries are various. I am more comfortable in listening British English. So‚ when I was interviewing the American and
Premium English language Interview
Journal of Management History (Archive) Emerald Article: Luther Gulick on Frederick Taylor and scientific management Paul P. Van Riper Article information: To cite this document: Paul P. Van Riper‚ (1995)‚"Luther Gulick on Frederick Taylor and scientific management"‚ Journal of Management History (Archive)‚ Vol. 1 Iss: 2 pp. 6 - 7 Permanent link to this document: http://dx.doi.org/10.1108/13552529510088286 Downloaded on: 02-11-2012 Citations: This document has been cited by 2 other documents
Premium Management Scientific management Frederick Winslow Taylor