iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
Premium Airline Airport Southwest Airlines
The 2011 Guide to ERP Systems and Vendors provides insight into ERP project statistics‚ segmented by major vendors or vendor tiers. The report is based on surveys of over 1‚600 respondents that have either selected or implemented ERP solutions over the last five years‚ with a heavier weighting on projects completed in 2010. The results were collected on the Panorama Consulting Group website at Panorama-Consulting.com. The 2011 Guide to ERP Systems and Vendors includes findings on detailed project
Premium Enterprise resource planning
Algorithm The term algorithm is often used to refer to the logic of a program It is a step-by step description of how to arrive at the solution of the given problem. It may be formally defined as a sequence of instructions‚ designed in a manner that‚ if the instructions are executed in the specified sequence‚ the desired results will be obtained. In order to qualify as an algorithm‚ a sequence of instructions must possess the following characteristics: Sample Algorithms 50 Students in a class
Premium Algorithm Computer programming Programming language
Evaluation of management process Content 1. Executive summery 2. Back ground of the organization 2.1 History 2.2 Current business scope 3. Prevailing management practices 3.1 Planning and decision making 3.2 Organizational structure 3.3 Leadership style 3.4 Communication 3.5 Motivational strategies 3.6 Controlling procedure 4. Weaknesses of the prevailing management practices 5. Recommendations 6. Reference 1. Executive Summery MAS Holdings
Premium Management
Simplifying Vendor Selection Process Contemporary companies rely on outsourcing for success in today’s competitive marketplace‚ and selecting a vendor is now as important a process as developing new products. Products and services are selected for cost‚ requirements‚ overall quality‚ stability of the supplier‚ time-to-market and traditional partnerships. The purchase approval process often involves more than one criteria and one opinion and requires the establishment of a broad-based team to
Premium Evaluation Request for proposal Stakeholder
getting it‚ sign it and give it to the staff in charge. Lastly‚ the original copy will be given to you together with the goods you have purchased. That is the end of your transaction. Context Diagram Staff-in-charge Customer Puchase Order Process Customer Level 0 Diagram- Physical Data Flow Diagram Cashier Customer Encoder Payment for Give your order for Brochure
Premium Flowchart Encoder Data flow diagram
TABLE OF CONTENT 1. Abstract 1 2. Introduction 2 3. Partnering as opposed to traditional purchasing 3 4. Total quality management and supplier partnerships 4 5. Research hypotheses and design. 4 6. The Case Study 5 1. Period A:- The initial operating period using traditional purchasing 7 2. Period B:- The Partnership 8 3. Period C:- A Change in suppliers. 9 4. Period
Premium Total quality management Case study Quality management
BUSINESS MANAGEMENT PROJECT: BASIC MANAGEMENT DECISION MAKING PROCESS TEACHER:ROBERT MACKENZIE Decision-making isanessentialaspectofmodernmanagement. This isafunction ofmanagement. Main task ofmanagementisareasonabledecision. Decision-making is a process of choosing a solution from available alternatives. The decision-makingisimportantbecauseitdeterminesbothmanagement actionandorganization. Adecisioncanbedefinedas"a choice made between alternative courses of action in a situation
Premium Decision making Management Decision theory
developed and implemented its own concepts in order for it to run smoothly and accomplish the vision‚ goals and objectives it has set forth. As such according to Henri Fayol functions of management‚ is broken into five areas allow for it to handle the strategic‚ tactical and operational decision for the organisation. Management is a set of activities designed to achieve organisational objectives by using its resources efficiently and effectively in a changing environment. Resources are used to accomplish
Premium Management
Process Design Matrix Process Management is a group of activities that involves planning‚ monitoring and‚ results of the process. It is a skill that includes techniques‚ knowledge‚ and report and improves processes in order to meet customer service goals and requirements‚ in turn for a profit. Table 1A describes the product flow matrix. ”There are three main approaches to delivering services; they include the production-line approach‚ the self-service approach‚ and the personal-attention approach”
Premium Manufacturing Assembly line Production and manufacturing