CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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Ophthalmology‚ Paediatrics and Orthopaedic Surgery. Moreover it was chosen by the Ministry of Health in 2007 to develop two new national specialist centres which are the National University Heart Centre‚ Singapore and National University Cancer Institute‚ Singapore. The NUH became the first Singapore hospital to receive Joint Commission International (JCI) Accreditation in 2004. Vision - Shaping Medicine for the Future Mission - Advancinghealth by integrating excellent clinical care‚ research
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"Strategic locations are places important to those with the power to make or break you. It thus follows that external trends‚ not local efforts‚ will always decide which locations thrive." Does the rise of regional hubs from Palembang to Melaka confirm or refute this theory? The Malay world first acquired high strategic value because improvements in shipping technology made seaborne trade more efficient than shorter land-based routes. Combined with the increase in demand for goods traded over long
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Singapore Airlines (SIA) began in 1947 as Malayan Airlines in a joint venture between the Malaysia and Singapore governments. However‚ due to political disagreements between Singapore and Malaysia in 1965‚ the two governments agreed to set up separated airlines‚ resulting in the formation of two bodies namely‚ Singapore Airlines and Malaysian Airlines System. Thus‚ Singapore Airlines was established in 1972 after the Republic of Singapore’s Independence from the Malaysia Federation. Singapore
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Singapore – one of the fastest growing economy and Asia’s commercial capital is the host to a wide array of brands. These brands belong to many different industries; It is a home to brands which have originated in other countries as well as brands which have been born in this country itself. One particular brand that has really caught my interest belongs to the aviation industry. This company has been known for is amazing hospitality‚ courteous crew and one of the best inflight services. This company
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Unemployment Rate in Singapore decreased to 1.80 percent in the third quarter of 2013 from 2.10 percent in the second quarter of 2013. Unemployment Rate in Singapore is reported by the Ministry of Manpower Singapore. Unemployment Rate in Singapore averaged 2.51 Percent from 1986 until 2013‚ reaching an all time high of 6 Percent in the first quarter of 1986 and a record low of 1.40 Percent in the second quarter of 1990. In Singapore‚ the unemployment rate measures the number of people actively looking
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John de Bhal Singapore achieved independence in 1959 due to a lack of British colonial retaliation to the Japanese occupation during World War II. In 1965‚ it achieved independence for a second time as a result of poor leadership within the Federation of Malaysia from both Tunku Abdul Rahman and Lee Kuan Yew. Singapore‚ unlike most other states and nations‚ has achieved independence twice: once in 1959 when it was decolonised by the British;1 then again after it was expelled from the Federation
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which the positives of globalization have far outweighed the negatives is Singapore. Without the global market‚ an economy that is substantially export-orientated such as Singapore would not be able to function. The global market plays a vital role in the economic development strategies that Singapore implements. Globalization plays a major role in the concerns all over the world‚ and this is clearly shown in Singapore. Singapore is the economic‚ financial and technological capital of South-East Asia
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THE FALL OF SINGAPORE SPEECH The Battle of Singapore was fought in South-East Asia during World War II‚ when the Japanese Army was severely underrated. Nobody could have predicted the outcome of the battle that commenced on the 31st of January 1941 and lasted til the 15th of February in 1942. Singapore was a great strategic naval base for the Allied Forces‚ and they anticipated an attack. The British had the numbers‚ but it seems as though the Japanese had the luck. Let me start by telling
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loyalty to Britain and the Empire. However‚ for Australia‚ war brought the distinct possibility of breaking such formalities between countries‚ and in the Pacific no battle would test Australia’s relationship with Britain more than Singapore. The Allied defeat at Singapore in 1942 changed the relations between Australia and Britain to a substantial extent‚ in an era when Britain’s imperialistic rule of Australia was still present. The repercussions of the result of this battle signified an historic
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