COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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situations‚ across domains and industries‚ using quantitative and/or qualitative analysis techniques. B. Instruction Methodology: Case Discussions. The students are advised to go through the specified cases along with the study material required for that case. C. Suggested Titles (Text and Reference): 1. Research Methodology (concepts & cases); Deepak Chawla & Neena Sondhi‚ Vikas Publishing (prescribed) 2. Business Research Methods: William G. Zikmund‚ Thomson South
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Q3. What are the prospects for the industry going forward? 1.Though the average level of profitability in the pharmaceutical industry has been declining over time (In 2002‚ the average ROIC in the industry was 21.6%; by 2006‚ it had fallen to 14.5%)‚ historically‚ the pharmaceutical industry has been a profitable one. Because- Name of industry | Average ROIC(Between 2002 and 2006) | Pharmaceuticals | 16.45%(large) | computer hardware | 12.76% | Electronics | 3.88% | 2. The prospect
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9001:2008 Certified Institute (Indian Standard Organization(ISO) Certificate Number:2071-QMS-1071) Email id: hsbsolutions7@gmail.com website:www.hsbsolutions.jimdo.com Ph: 9210846949 / 9717925135 Physics: Chapter 2 Solutions Last 15 years questions with solutions Topic: Strength of Solution Q.1Discuss the effect of Temperature on Solubility of solids in Solvent. AnsThe solubility of solid in a liquid solvent generally increases with increase in temperature of the solvent. Very rarely some neutral
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1. Identify suitable business data‚ data elements‚ data types‚ and resources‚ based on the following interview between a database analyst and a lecturer from Sutherland University: Business Data Data Elements Data Types Resources Course Course code Course name Course start date Course end date Integer Character Date Date Admin Classes Class name Start date End date Time Location Class capacity Integer Date Date Date time Integer Variable Admin Students Student ID
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CHAPTER 5 Merchandising Operations and the Multiple-Step Income Statement ANSWERS TO QUESTIONS 1. (a) Disagree. The steps in the accounting cycle are the same for both a merchandising company and a service company. (b) The measurement of income is conceptually the same. In both types of companies‚ net income (or loss) results from the matching of expenses with revenues. 2. The components of revenues and expenses differ as follows: | | Merchandising | | Service | RevenuesExpenses
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Destin Brass Products Problem: - The Company is producing 3 major products – Valve‚ Pump and Flow Controller. The Company is concerned about the price cutting of Pumps going on in the market every month. It is also surprised to see no change in sales of Flow Controller despite 12 ½% increases in prices. Current Scenario: - Currently it is using traditional accounting system‚ Unit of product is charged for material cost‚ labor cost (standard time for labor times the labor pay rate $16 per hour)
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After having received an email from Shannon McDonald (regarding the need to receive a statement of his perspective on recent performance and ideas)‚ Thomas Green is left with several options to choose from to solve the issue at hand. Before discussing these options it is important to describe his first step in taking any one of these decisions. Green must first email McDonald to find out the best time they could meet. For any decision Green decides upon at this point‚ it is important that he communicate
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Role of Internal Audit Function Nano Circuits Inc‚ is a publicly traded company that produces electronic control circuits‚ which are used in many products. In an effort to comply with SOX‚ Nano is in the process of establishing an in-house internal audit function‚ which previously had been outsourced. The company began this process by hiring a Director of Internal Audits. Nano Circuits’ CEO recently called a planning meeting to discuss the roles of key corporate participants regarding the implementation
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ECO204: Solutions to Homework 5 1. True‚ False‚ Uncertain a. False. Methods to eliminating moral hazard include writing efficient contracts between principals and agents‚ bonding and deferred payments. The methods to eliminate adverse selection include sending signals and relying on 3rd parties to verify quality. b. True. When there is asymmetric information‚ it drives out high-quality goods because consumers have a difficult time differentiating between high- and low-quality goods. As a result‚
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