myself. Signature: AMOO AO Date: 01-09-2014 Table of Content Declaration: I hereby declare that the assignment submitted is an original piece of work produced by myself. i List of Tables iii List of Figures iii Question 1 1 1.1 Conducting a Pareto analysis 1 1.2 Top three responses 2 1.2.1 Waiting time to see a physician. 3 1.2.2 Ease of getting a convenient appointment 4 1.2.3 Ease of getting through on the phone 5 1.3 Proposed process improvement 6 1.4 Corrective action plan for sources of
Premium Six Sigma Process management Process capability
Selection and Ratings Factual Approach to Decision making Quality Cost Analysis Continues Improvement Monthly Training programs Surveys Brainstorming Sessions PDCA Example Quality Tools Benchmarking Statistical Process Control Tools 1. Pareto diagram 2. Process flow diagram 3. Cause and effect diagram 4. Check sheet 5. Histogram 6. Control charts Conclusion and Recommendations ------------------------------------------------- Executive Summary Quality is
Premium Management Process management Quality assurance
Question 1: Consumer Theory 1.1: In both the Marshallian and Hicksian consumer optimisation problems‚ it is assumed that consumers are supposed to be rational. The main focus of these problems are cost minimisation and utility maximisation‚ which play a huge part in consumer demand‚ but in real life‚ these are not the only problems that are considered. Also‚ it is assumed that every consumer’s indifference curve for two goods would be the same – they are very generalised models‚ and do not take
Premium Marketing Economics Strategic management
Case of study of executive holloware INTRODUCTION: This document contains the case of study of Executive Holloware (EH)‚ a company that manufactures products that aimed at the top end of market with a commanded high price. The most important product was the handmade silver-plated tea sets. In the following pages‚ a definition and specification of quality is presented and why it is important for the company. It is also mention the main causes of the problems in the case of study‚ the measure of
Premium Management Quality control Quality assurance
BSC 405 Case Study #2: Chick-n-Gravy Dinner Line I. Executive summary Ann‚ the assistant manager‚ is going to investigate customers’ complaints of the supermarket regarding the frozen dinner. The majority of complaints centered on five defects: under-filled packages‚ a missing label‚ spills/mixed items‚ unacceptable taste‚ and improperly sealed packages. She collected data from inspecting approximately 800 frozen dinners and will analyze this information. II. Problem There are two problems
Premium Quality control Management Marketing
6à3 à : ز ن 42 2à )١( و )٢( ر áàزر à رس : 227 ر Management: Science‚ Theory‚ and Practice CHAPTER OBJECTIVES After studying this chapter‚ you should be able to: ۱. Explain the nature and purpose of management. ۲. Understand that management‚ as used in this book‚ applies to all kinds of organizations and to managers at all organizational levels. ۳. Recognize that the aim of all managers is to create a surplus. ۴. Identify the trends in information
Premium Management
ASSIGNMENT Subject code & name: MB0038 – Management Process and Organization Behavior 1. Define the terms ‘strategy’. Explain the Following: a) Corporate Strategy b) Business Strategy c) Functional Strategy Answer: Strategy Strategy means the grand plan and the term is borrowed from the military which distinguished between the grand plan and actual action by calling the former strategy and the latter tactics. Strategy in organisations can be divided into three: Corporate strategy Business strategy
Premium Leadership Management
kinds of customer response data be obtained reliably‚ systematically‚ and cheaply enough for a restaurant? If so‚ how? This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal was‚ and if anything was unsatisfactory. The important thing is to
Premium Problem solving Improve Problem
ETHIEK: EXAMENVRAGEN EN ANTWOORDEN Wat is de Napoleontische visie op het eigendomsbegrip? → De Napoleontische visie is een sterk geïndividualiseerde visie‚ die stelt dat vermogen slechts toebehoort aan één persoon. Zo ook is de onderneming dus eigendom van één persoon‚ de ondernemer –eigenaar. Bij verenigingen met aandeelhouders is de rechtspersoonlijkheid eigenaar. Juridische blijft de vennootschap gescheiden van de onderneming. Bijgevolg kunnen werknemers‚ leveranciers en klanten hun economische
Premium
-249 -$83.00 2 2 3 -249 -$87.67 3 Table of Contents Executive Summary 2 Report Body: Introduction 4 Round 1: Preparation 4 Round 1: Analysis 5 -Pareto Chart -Cause and Effect 6 Round 2: Preparation 7 Round 2: Analysis 7 -Pareto Chart 8 -Cause and Effect 9 Conclusions 10 Appendices 11 BODY: INTRO: The main focus of the competition is to help students learn how to successfully
Premium Profit maximization Team Costs