| Case Study #2.1 | MGT 3121 CTRA Group #13 | 1. Describe Village Volvo’s Service Package. Supporting Facility: Village Volvo occupies a new Butler building that has four work bays in addition to an office‚ waiting‚ area‚ and storage room. Facilitating good: A television set‚ comfortable chairs‚ coffee‚ a soft-drink vending machine‚ magazines‚ and the local newspaper Information: The mechanic who will be working on the vehicle and the client discuss the problems the client has
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1-Describe Village Volvo’s service package: First of all we need to define what service package is. The service package is defined as a bundle of good and services with information that is provided in some environment. This bundle consist of five components describing services such as: • Supporting facility • Facilitating goods • Information • Explicate service • Implicit service Village Volvo represents an effort by two former authorized Volvo dealer mechanics
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Village Volvo Questions: Describe Village Volvo’s service package. Village Volvo offers to provide quality repair service on out-of-warranty Volvo’s at reasonable cost. The owners encourage their clients to schedule appointments for the diagnosis and repair of specific problems‚ a mechanic will make a preliminary diagnosis and the service manager will give the vehicle owner an estimate of the cost and the approximate time when the repair will be completed. The Village Volvo provide a waiting room
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CASE: VILLAGE VOLVO Operations in Service Industry Akanksha Gupta PRN: 40 Presented By: y QUESTION 1 Q ) Q.1) Describe Village Volvo’s service package. g p g Service package: Bundle of goods and services that is provided in some environment. E.g. atmosphere along with meal in any restaurant. restaurant SOLUTION Service facility: New butler building- 4 work bays‚ an office‚ waiting area‚ storage room‚ mechanics Facilitating goods: replacement auto parts Information: schedule appointments
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1 1. Describe Village Volvo’s service package. Supporting facility: The first aspect of Village Volvo’s service package is their supporting facility. They are based in a new Butler building‚ which has four work bays‚ an office‚ a waiting area‚ and a storage room. Facilitating goods: The facilitating goods in the service package are the cars brought in by customers for work to be done on. Information: The information they have set is up called the custom care vehicle dossier (CCVD)
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Introduction and Overview Village Volvo was recently opened by two former experienced Volvo dealer mechanics. The owners of Village Volvo focus on provided their customers with custom care service at an affordable price. By providing their customers with a custom care service that is unavailable at other local dealers‚ they differentiate themselves from the competition. Village Volvo has four work bays‚ an office‚ a waiting room‚ and a storage room. In order to provide individual attention
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1- Village Volvo’s service package. The supporting facility is the new butler building plus the office‚ the waiting area and the storage room. Facilitating goods are the auto parts. The Custom Care Vehicle Dossier is used as a source of information for the mechanic on each vehicle it services. The explicit services are cars that are free of damage and running smoothly after tune-ups and repairs‚ implicit services could be the comfortable chairs‚ the television‚ the coffee and magazines that customers
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Village Volvo Village Volvo’s service package is described as including supporting facility‚ facilitating goods‚ providing information‚ providing explicit and implicit services. First‚ they support facilities by occupying a new Butler building with four work bays‚ an office‚ waiting area and storage room. The shop was originally built in suburban area. Second they facilitate goods by building is not conveniently located in an area for most of their customers. So Village Volvo provides a daily shuttle
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Case study Village Volvo 1. Describe Village Volvo’s Service Package • Supporting Facility 1. Location Suburban location –problem: when customer bring and leave their car for reparation‚ they might have problems to get back to town. 2. Interior decoration Waiting room is equipped with a TV‚ comfortable chairs 3. Supporting equipment? Not specified 4. Architectural appropriateness? New butler building (prefabricated metal structure) four work bays‚ an office‚ waiting area and
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1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility‚ facilitating goods‚ information‚ explicit services and implicit services. • Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays‚ an office‚ a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se‚ comfortable
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