A Project on service time variation in Café coffee day Structure • Service time • Project methodology • Analysis • Observation and recommendation What do we sell? • Experience • Physical product • Ambience • Service Quality of service depends on following aspects: • Quality of customer and staff interaction • Quality of complaint handling • Optimum service time Optimum service time What is it? For this project‚ we have taken it as the time interval
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Revenue In 2007 turnover amounted to $221.000.000. In 2011 the turnover was $342.000.000. There is a real increase over the years. Customers 70% of its sales circuit cafes‚ hotels and restaurants‚ 20% for individuals and 10% in companies‚ these are illy’s customers. Illy has developed solutions for small restaurants‚ small hotels‚ cafes and other places of conviviality where coffee consumption is low but still want a perfect coffee. The company offers machines meeting the needs of its business customers
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Beethoven was born Dec. 16th 1770. He was baptised Dec. 17th 1770 at Bonn- his home town. His family originated from Brabant‚ in Belgium. His father had minor drinking problems and he described his mother as his best friend. The parents had 7 children although only 3 boys survived‚ the eldest Beethoven. He became interested in music at an early age mainly because of his Czech father‚ Johann. He had his first public performance March 26th 1778 at the age of 7 and a half‚ although his father explained
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After Rip Van Winkle awakes from his twenty-year long slumber‚ he realizes that his dog and his gun are unable to be found. He is determined to revisit the spot that he was at the night before to demand his gun and dog back. Due to the forests long years of growing‚ he could not again find where he was before‚ so he decides to walk back to his village‚ fearing what Dame Van Winkle would say to him. As Rip approaches his village‚ he sees many people‚ none of which he recognizes. They were all pointing
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survive in a concentration camp and surviving meant only caring for yourself. Eliezer arrived at Auschwitz in 1944 with his father and didn’t know of the horrors that lied ahead of them. “Never shall I forget that night‚ the first night in camp‚ which has turned my life into one long night‚ seven times cursed and seven times sealed.”
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Starry Night A mono-toned starry night with twisty‚ long lines and cracked short lines unexpectedly generates a wonderful sight. It states darkness in the artist’s soul. The artist of the painting is none other than Vincent Willem Van Gogh‚ who is a famous Dutch post-Impressionist painter. He drew the painting in an asylum at Saint-Remy‚ France‚ in 1889. He cut off his own ear‚ and then he was sent to the asylum‚ which was the reason that he created the Starry Night in an asylum. This masterpiece
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To Kill a Mockingbird Advanced Placement in English Literature and Composition Teaching Unit Study Guide Teacher’s Copy Chapter 1 1. What narrative point of view does Harper Lee use to begin the story? The story is told in fi rst person‚ from the point of view of Scout‚ who is six years old at the beginning of the story. The story is told as a fl ashback‚ with the adult character of Scout describing events that happened when she was a child. 2. What can the reader expect to learn from
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Rip Van Winkle was considered a happy‚ careless‚ and foolish man who was unconcerned with his own life‚ but would help help his neighbors who are in need with their daily tasks. He is one to sit on a bench and smoke his pipe incessantly‚ rather than help out his wife‚ Dame Van Winkle. One day Rip takes a walk with his dog up into the mountain and comes across some strange people‚ they offer him a drink‚ and the next thing Rip knows‚ he is waking up at the stump of a tree‚ with his dog nowhere to
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[pic]vvv v Contents Introduction…………………………………………………………………………………Page 3 Overview……………………………………………………………………………………Page 4 Marketing Audit…………………………………………………………………………….Page 5 PEST Analysis………………………………………………………………………Page 5 Market Analysis……………………………………………………………………..Page 8 Micro Environment ………………………………………...………………………Page 10 Internal Analysis…………………………………………………………………....Page 12 SWOT Analysis..…………...………………………………………………………………Page 13 Assumptions……………………………………………………………………………
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Cecília Rip van Winkle Excerpts – study “Whoever has made a voyage up the Hudson must remember the Catskill Mountains. They are a branch of the great Appalachian family‚ and are seen away to the west of the river‚ swelling up to a noble height‚ and lording it over the surrounding country. Every change of season‚ every change of weather‚ indeed‚ every hour of the day‚ produces some change in the magical hues and shapes of these mountains‚ and they are regarded by all the goodwives‚ far and near
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