handling complaints 4 Reasons for failure of companies to improve their customer handling procedures 5 Complaint handling process in the Banking sector 6 Example-ICICI Bank’s complaint handling policy 6 RBI’s Banking Ombudsman scheme 7 Example-Vodafone complaint handling policy 8 Introduction A complaint is an expression of displeasure‚ such as low quality service at a store‚ or from a local government‚ etc. It is a term often used to refer to objections raised about poor treatment‚ mistakes
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BCG Matrix = « Photography » of the Position of The Company’s Products What is the BCG Matrix? The BCG matrix‚ invented by the Boston Consulting Group‚ is a tool that allows to classify and evaluate the products and services of a business. It is a decision making tool in order to balance the activities of a company among those which make profits‚ those who ensure growth‚ those which constitute the future of the firm or those who are its heritage. With this tool one is able to define the
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Strategic Management 1. Consider Mintzberg’s model of intended and realised strategy‚ and discuss the extent to which corporate strategy can be planned‚ and the extent to which it emerges. (20 marks) The emergent model (modernist): In the emergent model‚ strategy is seen as emerging in the process of action. Strategy cannot (or only to some extent) be planned and is the outcome of the organization’s struggle to survive (cp. Darwinist ideas in Population Ecology) and the adaptation
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Table of contents Introduction 04 Sports wear market 04 BCG Matrix 06 Ansoff’s Matrix 08 Conclusion 12 References
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IT Strategy White Paper Telecom Sector: Vodafone 2013 IT Strategy White Paper Telecom Sector: Vodafone 2013 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth Geddam 2011B04 Royston Vaz 2011C48 Aastha Dhawan 2011D36 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth
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Matrix for APPLE Model 6: Showing SPACE Matrix for APPLE Inc. 16. BCG Matrix When a firm’s divisions compete in different industries‚ a separate strategy often must be developed for each business. The Boston Consulting Group (BCG) Matrix is designed specifically to enhance a multidivisional firm’s efforts to formulate strategies (David‚ 2011). a. BCG Matrix for APPLE Model 7: Showing BCG Matrix for APPLE Inc. 17. Internal External Matrix The IE Matrix
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COURSE: BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY DESCRIPTION CODE: MAS 262 PROJECT: IDENTIFICATION OF PHILANTHROPIC COMPANIES AND THE EFFECT PHILANTHROPIC ACTS HAVE ON THE COMPANIES Corporate social responsibility (CSR) is a process with the aim to embrace responsibility for the company’s actions and encourage a positive impact through its activities on the environment‚ consumers‚ employees‚ communities‚ stakeholders and all other members of the public sphere who may also be considered
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Airtel‚ Idea‚ Vodafone‚ Tata Docomo. For more information‚ see our website. If you have Airtel or Tata Docomo as your mobile provider‚ we have confirmed reports of successfully using WhatsApp with a specific wireless access point configuration: 1. Go to Settings -> Configuration -> Preferred Access Point. Select Mobile Office. 2. Go to Settings -> Configuration -> Default config settings. Delete the config settings. 3. Reboot your phone. If you have Vodafone as your mobile
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BCG MATRIX FOR PSO (PAKISTAN STATE OIL) As according to BCG MATRIX are those compounds which have high growth rate and big share in the market so here in the case of Pakistan State Oil CNG (Compressed Natural Gas) is included in stars because the CNG of PSO is very pure and the pressure of CNG on the petrol pumps is very high but whereas the CNG of other petrol pumps is not very pure. The CNG of other petrol pumps also contain small amount of air and the pressure of CNG on other petrol pumps is
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Gamble’s Tide Detergent The Boston Consulting Group (BCG) Matrix allows Procter & Gamble (P&G) to comprehend how consumers perceive Tide Detergent based on market growth and market share. P&G can utilize this information to determine if they should increase or reduce investments for their strategic business unit (SBU)‚ Tide. This paper will discuss the relationship of Positioning‚ Market Share‚ and Marketing Research in the BCG matrix suggesting that P&G should continue investing in Tide
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