CIPD INTERMEDIATE CERTIFICATE - HR MANAGEMENT & DEVELOPMENT HAMMERSMITH CAMPUS Modules Credit Rating Wednesday Evenings (18.00 – 21.00) Sat/Sun Weekends (09.30 – 16.30) Wednesday Evenings (18.00 – 21.00) Sat/Sun Weekends (09.30 – 16.30) 26/01/13 27/01/13 2012 5BIC Business issues and the contexts of human resources 6 26/09/12 03/10/12 10/10/12 17/10/12 24/10/12 HALF TERM 13/11/12CIPDEvent 14/11/12 21/11/12 28/11/12 05/12/12 12/12/12 CHRISTMAS AND NEW YEAR 09/01/13 16/01/13 23/01/13 30/01/13
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CONTENTS Sr. No | Title | Page. No | | EXECUTIVE SUMMARY | 2 | 1 | Industry | 3 | | 1.1 Overview of Industry 1.2 | 3 | | 1.2 Different types of services offered by BPO | 4 | | 1.3 Top players of Industry | 8 | | | | 2 | Overview of project | 9 | | 2.1. Literature review | 9 | | 2.2. Background of the study | 15 | | 2.3. Objective | 17 | | 2.4. Research Methodology | 17 |
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Strategic Human Resource management (SHRM) is its focus on the human capital component of organizational success (Mello‚ 2010). Strategic HR can be contrasted to the more traditional administrative focus of HR through an examination of four different roles that HR can plan in an organization. The four roles‚ as defined in our textbook (Chapter 4‚ Part 1)‚ assumed by the HR Function are: * Strategic Focus * Systems * People * Operational Focus The above roles move the traditional administrative
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Analysis and discussion on the financial statements of Vodafone NZ Ltd and Telecom NZ Ltd from 2008 to 2012 (20th May 2013) Prepared for: Renuka Narayan Author: Elle McLarnon Executive Summary The purpose of this report was to analyse and discuss the financial statements of Vodafone NZ Ltd and Telecom NZ Ltd from 2008 to 2012. Specific objectives were to identify key factors for the increase and decrease in profit and offer recommendations for both companies for the future. Recommendations
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Case Study BULLMAN’S BREWERY CO LTD Background to the Case Study. 1. Bullman’s brewery was founded in the 1880s by the Bullman family and is based in the Toxteth area of Liverpool. The company owns two breweries‚ one in Toxteth and one in St Helens‚ together with 400 public houses and off-licences situated in Liverpool‚ Merseyside and Lancashire. The two breweries together produced 190‚000 barrels of beer in 2011‚ although at their peak output in 2007 they turned out 240‚000 barrels
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However‚ they achieve both efficiency and high levels of service at the same time. This is possible because part of the Sacrificial HR Strategy is the deliberate‚ frequent replacement of employees in order to provide enthusiastic‚ motivated customer service at low cost to the organization. The paper describes a multiple-case analysis of four call centers and the Sacrificial HR Strategy they used. The contingencies leading to the appearance of this strategy are discussed. 2 Introduction The opposing
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July 13‚ 2012 Subject: Termination of an Employee It has been brought to my attention that one of our employees has been demonstrating mediocre performance and has a reoccurring attendance problem due to her child-care situation. A request to HR has been made to “ divest “ the organization of this “ problem employee.”( The first recommendation of legitimate termination is Involuntary Termination. (These are terminations resulting from employment problems such unsatisfactory performance‚
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professional experience in human resources (HR) and may have done their A levels a long time ago. 4. Programme aims: The programme aims to: • • • • Provide a stimulating and challenging learning experience for those who want to develop a career in the human resource management; Provide a rigorous HR syllabus that is based upon the Centre’s research expertise; Develop students’ (working adults’) underpinning knowledge for continuing professional development in HR; Enable students to combine research
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ASSESSMENT 1 PART A: SCENARIO You are the HR manager of Brambles‚ your General Manager has asked you to find a replacement for the Finance Manager who has just handed in their resignation. The Finance department has 5 staff‚ one being the manager and 4 staff that report to him/her. The Finance Manager reports directly to the General Manager & responsible for all things to do w/finance. 1. Ask the team‚ current staff‚ managers‚ owners‚ government legislations. It would need to be filled up as soon
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added value through product improvements. Vodafone must feed this back into its product strategy. Vodafone’s goal is to grow its revenue and improve its profit margin by adding value to its products and services thus earning more from each product sold. The ‘Vodafone live!’ service enables customers to use picture messaging and to download polyphonic ring tones‚ colour‚ games‚ images and information‚ through an icon-driven menu. Another service is the Vodafone Mobile Connect Card‚ which enables customers
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