ON (CRITICAL ANALYSIS OF VODAFONE CUSTOMER SATISFACTION SURVEY) [pic] Prepared and Presented to: Under The Guidance Of : Company’s Guide:- Faculty Guide:- Rahul Srivastava Swati Priya (Sr. Sales Manager) (Submitted in the partial fulfillment for the award of the degree of Master Of Business Administration from G.B Technical University‚ Session-2009-2011) Submitted By :- BIPIN SINGH Roll No. 0914170013 (MBA III Sem.) [pic] Sagar
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ON COMPARATIVE ANALYSIS OF VODAFONE AND AIRTEL SERVICES IN PUNE REGION BY SHRIKANT HAWA SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULFILLMENT OF BACHELORS OF BUSINESS ADMINISTRATION INDIRA COLLEGE OF COMMERCE & SCIENCE PUNE (2005-2008) CERTIFICATE We hereby certify that Mr. Shrikant Hawa is a bonafide student of our institution passing out course of Bachelor of Business Administration from University of Pune for the year 2007-2008 with specialization in Marketing. The project title “Comparative
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MKT 500 week 8 Week 8 Objectives Upon completion of this lesson‚ you will be able to: •Design customer satisfaction evaluation processes and quality assurance measurements. •Evaluate marketing research tools involved in the marketing process. Week 8 Discussion 1 Collapse “Customer Evaluations" Please respond to the following: •Yelp and Facebook are among the many growing social media sites allowing customers to give feedback about products‚ services‚ and experiences. This method allows
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Bibliography: BOOKS * Philip Kotler ‚ Marketing Management WEBSITES * www.ideacellular.com * www.vodafone.com
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Topic 8 Very few organisations have a good understanding of the cost of their products and services. Critically evaluate this statement. Topic 8. Very few organizations have a good understanding of the cost of their products and services. Critically evaluate this statement. My overall experience in the accounting and banking industry would indicate that the above statement is very true. More often than not business owners and operators are quiet knowledgeable and skilled in their particular area
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Scales of Measurement i. Nominal Scale ii. Ordinal Scale iii. Interval Scale iv. Ratio Scale 4) A comparison of Scaling Techniques Chapter Outline (cont.) 5) Comparative Scaling Techniques 6) Verbal Protocols 7) International Marketing Research 8) Ethics in Marketing Research MEASUREMENT AND SCALING Measurement: The assignment of numbers or other symbols to characterize an object. Rule: Numbers are usually assigned for statistical analysis and for better communication. Scaling: It involves
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Krystle Johnson 2/17/2013 Chap 8- Segmentation and Targeting Market 1. Describe the specific type of consumer that the Coca-Cola Company is targeting with each of the following products: Diet Coke‚ Coke Zero‚ Diet Coke Plus‚ Coca-Cola Blak‚ and Full Throttle Blue Demon. What types of demographic segmentation is each product’s marketing most likely to include? Diet Coke (Women who want to lose weight)‚ Coke Zero (Men)‚ Diet Coke Plus (young male)‚ Coca-Cola Blak (Older men)‚ Full Throttle
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QUESTIONS 8-1 The total-life-cycle costing approach is a comprehensive way for managers to understand and manage costs through a product’s design‚ development‚ manufacturing‚ marketing‚ distribution‚ maintenance‚ service‚ and disposal stages. It refers to the process of managing all costs along the value chain. Using this approach can lead to substantial cost savings. By some estimates‚ 80-85% of a product’s total life costs are committed by decisions made in the RD&E stage‚ underscoring the importance
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Chapter 8 1. Explain what market segmentation is and when to use it. Market segmentation is to aggregate potential buyers into groups that have common needs and will respond similarly to a marketing action. Market segments are the relatively similar groups of potential buyers that result from the market segmentation process. The existence of different market segments has caused firms to use a marketing strategy of product differentiation. This strategy is related to using different marketing mix
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the Corporate Social Responsibility (CSR) of companies‚ and how the companies can improve their CSR profile even more. Two companies‚ one Indian and one International‚ have been chosen for the purpose of this study: * International company - Vodafone Group Ltd. * Indian Company - Kraft Foods India Ltd. (Cadbury India Ltd). Topics discussed in the project: * The History‚ Management (Board of Directors) and the Products of the respective companies have been looked into‚ to get
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