handling complaints 4 Reasons for failure of companies to improve their customer handling procedures 5 Complaint handling process in the Banking sector 6 Example-ICICI Bank’s complaint handling policy 6 RBI’s Banking Ombudsman scheme 7 Example-Vodafone complaint handling policy 8 Introduction A complaint is an expression of displeasure‚ such as low quality service at a store‚ or from a local government‚ etc. It is a term often used to refer to objections raised about poor treatment‚ mistakes
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IT Strategy White Paper Telecom Sector: Vodafone 2013 IT Strategy White Paper Telecom Sector: Vodafone 2013 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth Geddam 2011B04 Royston Vaz 2011C48 Aastha Dhawan 2011D36 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth
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COURSE: BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY DESCRIPTION CODE: MAS 262 PROJECT: IDENTIFICATION OF PHILANTHROPIC COMPANIES AND THE EFFECT PHILANTHROPIC ACTS HAVE ON THE COMPANIES Corporate social responsibility (CSR) is a process with the aim to embrace responsibility for the company’s actions and encourage a positive impact through its activities on the environment‚ consumers‚ employees‚ communities‚ stakeholders and all other members of the public sphere who may also be considered
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Airtel‚ Idea‚ Vodafone‚ Tata Docomo. For more information‚ see our website. If you have Airtel or Tata Docomo as your mobile provider‚ we have confirmed reports of successfully using WhatsApp with a specific wireless access point configuration: 1. Go to Settings -> Configuration -> Preferred Access Point. Select Mobile Office. 2. Go to Settings -> Configuration -> Default config settings. Delete the config settings. 3. Reboot your phone. If you have Vodafone as your mobile
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MobiNil was the first operator in the Market (May‚ 1998) • Vodafone followed by November 1998 • Then Etisalat by May 2007 Market Background (cont’d) • By Q2 2008‚ the Market share of the three operators was • The market can be considered as Monopolistic competion MobiNil Vodafone Etisalat Source: MCIT‚ NTRA & Global Research Market Background (cont’d) • By end of 2006‚ the Market share of the two operators was MobiNil Vodafone Source: MCIT‚ NTRA & Global Research • 1) Population
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_____________________6 * The bargaining power of customers ____________________________6 * The bargaining power of suppliers ____________________________________6 * The intensity of competitive rivalry ____________________________6 Vodafone UK _____________________________________________________7
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KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY INSTITUTE OF DISTANCE LEARING‚ KNUST SUNYANI CAMPUS [pic] TOPIC: THE EFFECT OF BRANDING ON CUSTOMER GROWTH IN THE TELECOMMUNICATIONS INDUSTRY (A CASE STUDY OF VODAFONE GHANA) BY PINAMANG FRANCIS WILLIAMS A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF BUSINESS STUDIES IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF COMMONWEALTH MASTERS OF BUSINESS ADMINISTRATION JUNE 2013 CHAPTER
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A PROJECT REPORT On A study on Effectiveness Of Advertisement in telecom industry Submitted to:- B.K.School of Business Management‚ Gujarat University‚ Ahmadabad Guided by:- Dr. Prateek Kanchan Submitted By: Sachin chokhawala (1912) ACKNOWLEDGEMENT The satiation and euphonies that accompany the success completion of a task would be incomplete without a mention of people who made it possible. So‚ with immense gratitude‚ we acknowledge all those‚ whose guidance
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owning some of the UK’s most recognized food brands‚ they additionally manufacture hundreds of products that cater for the food accommodation industry and are introduced to supply retailer branded food product to the UK’s popular food retailers. Vodafone It is a major international telecommunication corporation with coverage in 29 countries and
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general information 1. How to pay Costs payments: You may pay your bills at any Vodafone Service Point (VSP) counter. Payments by cash will ensure immediate crediting of your account. Payment through the banks: You may pay bills at any of the Vodafone appointed banks which will be announced from time to time. Payments by cheque/Payment order: Cheques should be payable to GHANA Telecommunications Company Limited “Account Payee” only. Please ensure that your account name‚ account number and phone
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