1) Apologize The point is not to determine who’s to blame. It’s to solve the problem. If customers have a problem‚ chances are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place
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Absolutely amazing‚ that ’s all I can say about the corporate structure of GNC. As with any jumping on fads there are always going to be someone to try to take advantage of consumers; welcome to the wonderful world of GNC. This company is no different than any other company‚ low paying part-time employees‚ medium range pay for managers‚ and large pay for regional sales directors and so on. First of all let me explain my background: I am a part-time sales associate‚ I have been lifting for about 4
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No Name Professor Smith English Rhetoric in Food Inc. Michael Pollan‚ author and co producer said “I had no idea that a few companies change what we eat today” (Food Inc.). Today’s food companies are so large that they control every aspect in the food industry. The company’s control who grows the crops‚ what crops are grown‚ where the crops are shipped‚ how the crops are utilized and who can use the new products. The farmers have no say on how to running their own farm. The companies try to
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Continental Carriers‚ Inc. Continental Carriers Inc.‚ established in 1952‚ is a regulated general commodities motor carrier whose routes ran the length of the Pacific Coast‚ from Oregon and California to the industrial Midwest‚ and from Chicago to several points in Texas. Continental Carriers struggled early‚ experiencing little growth‚ until the mid-1970¡¯s. Continental needed help in reducing operating costs and also sought improvement in terminal facilities. John Evans‚ president of CCI
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Over the past couple of days‚ we have watched the film‚ Food Inc. This film takes an in depth look at America’s industry and the terrible but legal way our food is genetically engineered. The purpose of this film was to shock every American with facts about the food they consume on a daily basis. The film had specific points of view that everyone might not agree with and also a few topics that stood out to me. Do animals have the right to a certain quality of life? I think animals have the right
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Next Term‚ we’ll Mash You By Penelope Lively Do you know about violence or bullying‚ or just heard about before? If you have or want to hear a short story about this kind of story‚ you might lie down and read this. In the text ”Next Term‚ we’ll mash you” we hear about this boy Charles who get threatened by some guys at his new school‚ because he is the ”new member.” How bad can it actually be? Next Term‚ we’ll Mash you is about a young boy named Charles who is sitting in a car with his parents
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Participant SIS ID: 1004324 Programme Name: Advance Diploma in Business Administration Subject name: ERCBA 201 Creativity and Innovation Subject Facilitator: Mr. Jude Title of Paper: Apple Inc. Number of Pages: 10 Total Word Count: 1645 Table Of Contents Cover…………………………………………………………..1 Table Of Contents…………………………………………….2 Executive Summary…………………………………………..3 Introduction………………………………………………….....4 Competitive Advantage.…………………………………….5-6 Key Issues & Challenges.…...……………………………
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Reading the "The Qur’an” in The Muslim Next Door written by Ali-Karamali discusses the principles for reading the Qur’an and my impression to would all Muslims agree with her discussion of this is yes. To begin‚ Ali-Karamali says the Qur’an should be read as a poem or song not as a textbook or novel as it is not structured that way to be read. Second‚ the Qur’an is better recited of being read ahead so the rhymes can be heard as it was written in the first person. Third‚ the Qur’an should be read
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Steps in Making Item Analysis ________________________________________________________________ 1. Score each answer sheet‚ write score total on the corner * Obviously have to do this anyway 2. Sort the pile into rank order from top to bottom score ( 1 minute‚ 30 seconds tops) 3. If normal class of 30 students‚ divide class in half * Same number in top and bottom group; * Toss middle paper if odd number (put aside) 4. Take “top” pile‚ count number of students
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Letter to Stockholders Dear Stockholders‚ 1991 has been a successful year for us and for our Company in which we have accomplished several milestones. We have managed to incorporate a solid company‚ Chemalite Inc.‚ which will continue to its successful growth in the future. In the first half of 1991‚ our company has incurred minimal incorporation and preoperational expenses. The company invested in the main assets of the company such as machinery and inventory items which were partly purchased
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