Southwest Airlines: Using Human Resources for Competitive Advantage Executive Summary Southwest was founded in 1971 with a fleet of three Boeing 737 aircraft. Headquartered at Love Field in Dallas‚ the airline followed a strategy of low fares‚ few frills‚ and excellent customer service. Early on‚ the airline faced many political and regulatory challenges including the Wright Amendment‚ which prohibited the carrier from offering direct service into Love Field from any state other than Texas
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of Southwest’s competitive advantage? Southwest Airlines’ successful and profitable business model has been driven by several strategies: high aircraft utilization; standard fleet; charismatic leadership; low fare carrier; excellent customer service practice; attractive frequent flier program; innovative and creative marketing program; performance focused organizational culture; strategic human resources management and a lean operations. Southwest fleet is made up of mainly Boeing 737 fuel
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Batna for Soutwest Airlines and Muse/Transtar Realistically negotiating from a less powerful position 1. Know your and their source of power. 2. A Good BATNA 3. Access and Mobilization of Resources 4. Collection of Information 5. Strategy Development 6. Power Tactics Elaboration 1. Introduction - Know your and their source of power – Analyze By identifying yours and their sources of power. But in order to do this‚ you need to know what gives one negotiator more power than another
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1. What drove the sourcing decisions on the part of all three business organizations described in the case studies for this session? Business Reasons Behind Sourcing Decision Southwest Bank - outsourcing Devote more time and effort into research & development Allow an expert to specialize in IT needs Lower the cost of IT Focus on and excel in core business processes Reliable Utilities - partnering Over all need for staff to deploy and maintain mapping systems Need for partner that could dispatch
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the chaos and disarray‚ one company continued to show profits and wow its customers. Every year since 1973 Southwest Airlines has continued to be profitable where others have lost millions on dollars. This is due to the genius operating methods put into place that have stressed Southwest’s goals of having low operating costs‚ low fares‚ and customer-pleasing service. The formation of Southwest Airlines did not take place over night. It was a process that gradually expanded by having a solid core that
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CEO Gary Kelly and Southwest Airlines Salvador Herrera Jr. MAN103-015-001 October 27‚ 2012 Jean Anderson In this report I am going to talk about Southwest Airlines. I will discuss the culture of Southwest Airlines‚ and how it is displayed. I will talk about the traits and skills Gary Kelly possesses that make him an effective leader. I will also identify Southwest Airlines core competencies. Southwest Airlines is well-known for its pared-down‚ unconventional model. It’s focus on on-time
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Southwest Airline Co. and Cost Accounting Southwest Airline Co. is a major passenger airline that provides scheduled air transportation in the United States. Southwest provides point-to-point service which allows the use of key assets‚ including aircrafts‚ gates‚ employees‚ and the ability to provide frequent‚ conveniently- timed flights and low fares. Southwest Airlines has built its culture from the inside out and believes that the satisfied employees will keep customers coming back. Southwest
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School – Case Study Summary Abhishek Mehra Balaji P Saruabh Ranadive Sarang Bhutada * 2. The setting It’s summer of 1993 Southwest is expecting delivery of two uncommitted planes McGlade needs to find a way‚ to put these planes in operation‚ keeping the organizational objectives are intact Final decision would have to preserve the Southwest culture and spirit About Southwest Started as a intra-state operator in Texas Budget airline philosophy‚ survived a severe price-war Operating out of Dallas’s
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discussing airlines‚ one small but powerful name stands out; Southwest Airlines. This airline positions itself as different for a number of reasons. The most logical is that they are the only short haul‚ low-fare‚ high-frequency‚ point to point carrier in America. The airline flies to fifty eight cities in thirty states and they offer numerous flights to the same cities each day. This makes them very convenient for travelers. Southwest Airlines also values their employees very much. The airline prides
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In Randolph B. Campbell’s biography‚ Sam Houston and the American Southwest‚ Campbell argues Houston “was courageous‚ sensible‚ and practical” (Campbel xii). Campbell believes Houston shaped not only Texas history‚ but the United States growth and the “possibilities and limitations of leadership in a democratic society”(Campbell xii). Campbell states Houston proves his impact on history by how he overcame the many problems he faced and his physical and moral courageous way of handling them; However
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