A Study on Customer Satisfaction and Service Gap Analysis with Special Referene to the after Sales Service of Bajaj two wheelers in Jaipuria Institute of Management Noida. Introduction The two wheeler industry is one of the most vibrant industry in the Indian market. According to the figures published by SIAM‚ it holds a domestic market share of 76% (2010-2012) in the automobile sector. Two wheeler sections in India have witnessed one of the more impressive levels of growth vis-à-vis other segments
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Module Title: The Theory and Practice of Strategic Management Module Code: PM018 Tutor’s Name: Ken Kaweesa Student T-Number: T0014344 Student Name: Yuqing Chen Word Count: 2397 Introduction 1.1 Background of H&M H&M is a leading global fashion company‚ offering affordable and good quality fashion for women‚ men‚ teenagers and children around the world (H&M‚ 2014). To ensure the best price‚ H&M (2014) claims that they have no middlemen‚ buy right items in large volumes
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BRITISH MIDLANDS‚ KEGWORTH AIR DISASTER PRE-CRISIS British Midlands Airways Limited (trading as BMI or British Midland International) was an airline with its head office in Donington Hall in Castle Donington‚ close to East Midlands Airport‚ in United Kingdom. It was acquired by international Airlines Group in April 2012 and was merged into British Airways by 28th October 2012. The airline flew to destinations in Europe‚ the Middle East‚ Africa and Central Asia from its operational base at London
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Parliament and the Monarchy Starting in 1215‚ when the Magna Carta was signed by King John‚ there was a period of nearly 400 years when‚ from time to time‚ Parliament and the Monarch would disagree‚ sometimes violently‚ about which had the final say in decisions. In the 17th Century there was a Civil War in England when battles were fought between armies representing the King (the Cavaliers’) and Parliament (the Roundheads’). Parliament won and King Charles I was eventually executed‚ although
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What were the causes of Urban Protest in Merthyr in May-June 1831? PESCRMT Merthyr Rising 1831 P Political Political moves have disappeared. Right to vote. Making it sound grim as trying to pass a law. Court of request. E Economy Keep up wages of miners. “Scotch Cattle” “Truck System” “Tommy Shop” Child labour – it’s cheaper. ‘trapper’ S Social Children working Unhygienic living and unsanitary conditions. C Cultural Children working. R Religious Chapels encouraged to join
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Appeasement: The policy of making concessions (which seemed reasonable) to Hitler in order to avoid war. The policy was Appeasement: The policy of making concessions (which seemed reasonable) to Hitler in order to avoid war. The policy was particularly assosciated with Neville Chamberlain‚ Conservative prime minister from 1937-40. The policy began before Chamberlain took power eg 1935 Anglo-German Naval agreement. In favor: The USA would not support Britain if we stood up to Hitler. The economic
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Documents 1) American and US Airways plan to seek a merger deadline extension By SHERYL JEAN Staff Writer sjean@dallasnews.com Published: 11 September 2013 09:17 PM Updated: 16 September 2013 06:27 PM American Airlines Inc. and US Airways Group Inc. reportedly plan to seek an extension to the deadline for completing their proposed $11 billion merger because of possible delays caused by a government lawsuit. American’s parent‚ AMR Corp.‚ and US Airways told AMR creditors Tuesday that they
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ROLES OF TRANPORTATION Introduction: The role of transportation is very precise or important in the development of the nation; highly industrializes or primitive. Enhanced mobility has many positive effects on economic development and social welfare‚ including more efficient movement of goods and improved access to jobs‚ health services‚ and education. The cities in developing countries having transitional economies inexorably differ from those in developed countries in economic‚ political and
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characteristics of service are service operators and passenger airlines like Etihad Airways encountering? What unique challenges does Etihad Airways face as a result of such characteristics? Services are intangible activities or benefits that an organisation provides to consumers in exchange for money or something else of value. There are 4 unique characteristics of service operations and passenger airlines like Etihad airways‚ namely intangibility‚ inconsistency‚ inseparability and inventory. Intangibility
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large scale industry rather than small scale individual operations. The British Empire was expanding rapidly during the 18th century. An empire is a large‚ multi-ethnic state‚ whose political structure is held together by force. The British colonised most of Africa‚ North America‚ the Pacific‚ India and parts of Asia and South America. There were British colonies all over the world. The Industrial Revolution and the British Empire are dependant on each other. There would not be an Empire without
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