As with the Marshall Plan in Europe‚ General MacArthur asked a number of leading experts from the U.S. to visit Japan and advise them on how to proceed with the rebuilding process. As history would have it‚ one of these experts was Dr. W. Edwards Deming. Deming was a statistician with experience in census work‚ so he came to Japan to set up a census. While in Japan‚ he noticed some of the difficulties being experienced by some of the
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The Evolution of Management Thought Through the practice of management and the continued development of commerce and wealth we are transforming our lives. In Massachusetts (USA) in the 1850s the life expectancy of a male would have been 37 years of age and a female 40: in 1929 it was 58 for a male and 61 for a female; nowadays life expectancy would be in the region 70-80 years. While appreciating the past success of ‘management’ we would also recognize that today’s accelerating pace of change is
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PRODUCTION AND OPERATIONS MANAGEMENT Chapter 17 QUALITY MANAGEMENT Chapter 17 Quality Management Benefits of Quality Control I. II. Minimum scrap or rework due to reduced defectives. Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over. IV. Reduced variability resulting in-higher quality and reduced production bottle necks. V. Reduced inspection and reduced inspection costs
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When planning and implementing a total quality management system there is no one solution to every situation. Each organization is unique in terms of the culture‚ management practices‚ and the processes used to create and deliver its products and services. The TQM strategy will then vary from organization to organization; however‚ a set of primary elements should be present in some format. Generic Model for Implementing TQM 1. Top management learns about and decides to commit to TQM. TQM is identified
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Everyone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage‚ a dry cleaner that has left clothes wrinkled or stained‚ poor course offerings and scheduling at your college‚ a purchased product that is damaged or broken‚ or a pizza delivery service that is often late or delivers the wrong order. The experience of poor quality is exacerbated when employees of the company either are
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(1998). The Deming cycle. In Balanced Scorecard Institute. Retrieved from http://www.balancedscorecard.org/thedemingcycle/tabid/112/default.aspx Bou-Llusar‚ J.‚ Excrig-Tena‚ A.‚ Roca-Puig‚ V.‚ Beltran‚ I. (2005). To what extent do enablers explain results in the EFQM excellence model? An empirical study. The International Journal of Quality & Reliability Management‚ 22(4/5)‚ 337 doi:2048/10.1108/01443571211212592 Dutt‚ M.‚ Biswas‚ D.‚ Arora‚ P.‚ & Kar‚ N. (2012) Edwards‚ P.‚ Collinson
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References: Chou‚ D. C. (2001). Integrating TQM into E-Commerce. Information Systems Management‚ 18(4)‚ 31-39. Deming‚ W. E. (1975). On some statistical aids toward economic production. Interfaces‚ 5(4)‚ 1-15. Field‚ J. M.‚ Heim‚ G. R.‚ & Sinha‚ K. K. (2004). Managing Quality in the E-Service System: Development and Application of a Process Model. Production and Operations
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There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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References: Nigel Slack‚ Stuart Chambers‚ Robert Johnston‚ Operations Management (2009) pg 298-345‚ Pearson Education http://www.bexcellence.org/deming-total-quality-management-philosophy.html `Kaizen ’‚ Masaaki Imai‚ McGraw-Hill‚ 1986 `The Team Handbook ’‚ Peter R
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Master of Business Administration – MBA Semester 2 (Winter/November 2012) MB 0044 - Production and Operation Management (4 credits) (Book ID: B1627) ASSIGNMENT- Set 1 |Solutions | Q1. Explain the basic competitive priorities
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