ABSTRACT: Using case study methodology‚ the authors asked quality managers about their company’s experience with ISO 9000:1994 and total quality management (TQM) implementation. The results show that initially the standard could help some companies reorganize their procedures and define responsibilities and duties. However‚ managers’ perspectives on its possible effect on company performance are not positive. Only product quality improves after implementation. On the contrary‚ TQM has improved many
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Summary of the case Otis Elevator was founded by Elisha Graves Otis‚ the inventor of the safety-brake elevator‚ in 1853. The main business of Otis was to design‚ manufacture‚ install and provide service for elevators and relevant products such as moving walkways and escalators. The market was very competitive in the elevator industry‚ and Otis investigated that customer cancelled maintenance agreements due to dissatisfaction for service quality rather than product quality. In order to increase
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Case Study #3 “Product Development at Dell Computer Corporation” Summary Report Duong Hai Dang POM 345 I. Introduction Since the day it was founded in 1984‚ Dell Inc has grown to be a global leader in manufacturing computer and one of the largest technological corporations in the world with more than 100‚000 employees. Right from day one‚ Michael Dell was trying to develop his computer in his school dormitory till the beginning of 2001. Within less than 20 years‚ Dell Computer Corporation had
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Quintessential Kelly Andrew Kelly has been employed by the Wearever Tire and Rubber Company for more than twenty-five years. Kelly is‚ despite his long service‚ only 43 years of age. He began employment in the mail room right after high school‚ received several promotions‚ and was‚ at the age of 21 transferred to the credit department. Kelly has been there ever since and is now the senior employee in the department of sixty people. Kelly is the quintessential “valuable employee.” His loyalty
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“which success factors contribute to the success of process performance management (PPM)”. Blasini’s paper reports 11 success factors of process performance management (PPM) which is verified using a multiple case - study to increase reliability of the success factors. In particular the case – study is conducted using four companies from four different economic sectors in Germany. Blasini justifies the paper’s focus‚ of how relevance are those success factors to PPM‚ by conducting project documentations
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| CASE STUDY | BRITANIA | | | | | Makeover of Britannia "Our markets are poised for exciting times. As a successful organisation‚ we must not only keep pace with consumer expectation‚ but also anticipate them. Our new identity is to lay the base to project our future as a successful ’food’ company‚ a company that provides high quality and tasty‚ yet healthy foods and beverages"-
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aseSamsung Case Write-up Student: Guilherme Filho Penn ID: 85730403 1. What are the sources of Samsung’s competitive advantage? Validate your arguments regarding competitive advantage with evidence from the case. Differentiation – There are two main sources of competitive advantage that increase the WTP for Samsung customers. The first one is the Product Mix. Samsung offer to its customers a huge variety of products‚ ranging from the cutting-edge technology to more basic products. It also
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Despite triumphing over its competitors and hosting over 5 million people on its network‚ LinkedIn has little revenue to show for its success or to sustain long-term operations. CEO Reid Hoffman and Vice President of Marketing Konstantin Guericke must decide on and implement a plan that will be effective in generating revenue by October 2006 to ensure success in its next round of venture-capital funding. They can either introduce a bundle of eight services for a monthly charge of $15 while maintaining
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Cases Summary CJUS 350 Angela McIntosh The three cases that are mentioned and studied are Brady v. Maryland‚ Giglio v. United States‚ and United States v. Agurs. These cases are important to the history of how cases are presented and with what evidence is made available to the jury. With Brady v. Maryland‚ it was the first time that the Supreme Court recognized that the Fourteenth Amendment due process clause is to ensure and guarantee that the criminal defendants are given
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Case Name Continental Airlines‚ Inc. v. McDonnell Douglas Corporation‚ 216 Cal.App.3d 3888‚ 264 Cal.Rptr. 779 [1](1990) Court of Appeals of California. Statement of Facts At Los Angeles International Airport‚ a horrible accident by a continental DC-10 took place On March 1‚ 1978. According to some continental airlines experts the reason behind the accident was “two tires burst on the left landing gear”1. Despite the efforts of the captain to stop the plane‚ it was too late to control a
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