Module: DELIVERING CUSTOMER VALUE (BM009-3-2) LEARNING OUTCOMES 1) To understand‚ analyse and evaluate how businesses can effectively deliver value to customers in order to achieve customer satisfaction‚ attract new customers‚ promote customer loyalty‚ establish competitive advantage‚ 2) To develop business sustainability through a holistic approach by integrating technology‚ people‚ processes and business philosophy in a pragmatic manner. 3) To be able to apply underlying
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in value chain construction. There has been wide criticism of value chain over the understanding of process involved in economics. Some argue‚ the process is not focused on linear (Sayes 2012; Hughes 2000). An analyses of Ziziphus mauritiana linkage and production process‚ shows that they are a complex web of economic inter-linkages). Contrary to being linear as often suggested. Instead‚ value chains are more space‚ time and socially constructed. The study noted with concern that value chain has
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organizations’ use of information systems. Information systems and the organizations in which they are used interact with and influence each other. The introduction of a new information system will affect organizational structure‚ goals‚ work design‚ values‚ competition between interest groups‚ decision making‚ and day-to-day behaviour. At the same time‚ information systems must be designed to serve the needs of important organizational groups and will be shaped by the organization’s structure‚ business
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Running Head: PROPOSAL TO IMPROVE THE IT/IS STRATEGY AT ZARA Proposal to Improve the IT/IS Strategy at ZARA Be future ready!!! Oct. 3‚ 2011 Executive Summary To grow at the same pace in the fast changing fashion industry‚ Zara should use advanced IT/IS systems as an enabler to improve the overall business process. Zara is facing a challenge today by using obsolete technology. Also due to a number of internally developed applications‚ there is no clear picture of the entire sales or inventory
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1.0 Introduction Peter Senge was born in 1947‚ and he graduated in an engineering Stanford and then undertake a Master in Social Systems modelling at MIT (Massachusetts Institute of Technology) and after that he completed his PhD on Management (Mark‚2001). According to Peter Senge ‚ learning organizations are “ Organizations where people continuously expand their capacity to create the results they really want ‚ where expanded and new patterns of thinking are developed‚ where collective goal is
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business. In the agrarian age there was shortage of land which made ownership of land as the determinant of value. Powerful land barons typically accumulated vast tracts of land and coerced people who were bound to the land and owned by the feudal lord into living on and working it. As economy moved from agrarian to industrial age‚ physical assets owned by a firm became the determinants of value and shortage of raw-materials led the powerful industrialists to conspire to control the supply of raw materials
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Relationship Management (CRM) system to understand customers needs and wants‚ SAP solutions for supply chain model linking process of purchasing‚ manufacturing‚ logistics and order-fulfilment activities and deliveries. With the rapid change in the IT environment‚ planning is essential. Therefore‚ today organization leaders need to develop strong understanding of IT as transformation agent and value contributor. On the other hand‚ there is another school of thought‚ for example‚ Nicolas G Carr commented
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1. What is your impression of Guajilote as a business venture? Guajilote is a growing business but the organization of this company does not have a steady foundation due to the political structure of Honduras. Guajilote also the amount of mahogany wood was limited and was being threatened by forest fires‚ illegal logging‚ and slash and dash burn agriculture. Wood trade was even restricted internationally. Guajilote was force to take lower price for its wood due to that there was only one distributing
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advantages of Porter Value Chain concept and its similarities to the Commodity Chain frameworks developed by Gereffi. Secondly the essay will contrast their concepts with the sector matrix frame work of Froud and explain which of these three framework analysis is more appropriate for analyzing supply and demand linkages in different industries. Car and apparel industry examples will be used to contrast the advantages and disadvantages of the different frameworks. Porter Value Chain framework was developed
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Strategic Management Journal‚ Vol. 12‚ 95-1 I7 ( I 991) /----- TOWARDS A DYNAMIC THEORY OF STRATEGY MICHAEL E. PORTER T-- Graduate School of Business Administration‚ Harvard Universitv‚ Boston‚ Massachusetts‚ U.S.A. This paper reviews the progress of the strategy field towards developing a truly dynamic theory of strategy. It separates the theory of strategy into the causes of superior performance at a given period in time (termed the cross-sectional problem) and the dynamic process
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