PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer of widgets in Australia. Established in 1952‚ its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service. To ensure this‚ we have created our own customer service plan as followed: Vision Innovative Widgets vision is to be recognised as the
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a far away city called Leeuwenhoek‚ the main export and production product is the steel widget. Everyone in the town has something to do with steel widget making and the entire town is designed to build and export widgets. The town hall has the instructions for widget making. Widgets come in all shapes and sizes and any citizen of Leeuwenhoek can get the instructions and begin making their own widgets. Widgets are generally produced in small shops around the city. These small shops can be built
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Sport Obermeyer – Case Review In this case study we discuss the problems faced by Sport Obermeyer‚ a fashion skiwear manufacturer. Every year the company had to produce a new line of clothing according to the latest trends and fashions. The success of the company depended on how well Sports Obermeyer was able to predict market response to different styles and colors. Intense competition had made forecasting really difficult. The two scenarios that resulted were products in style sold out and the
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Innovative Widgets will be considered a market leader in customer service. Mission Innovative Widgets aims to deliver friendly‚ professional‚ innovative and quality service to all internal and external customers. Product and/or service standards Consumer guarantees for products If you buy a product (such as widgets): • Its size must be in the range of 5mm‚ 6mm‚ 7mm‚ 8mm‚ 9mm and 10mm. • The tolerances of the size must be less than 3% than specified. Any wrong size of the widgets can be
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be written in order to support the requirement. SCOM loses marks on the usability aspects of implementing these functions. SCOM uses a data warehouse for reporting and long-term data storage. Because of the extended reporting capabilities‚ though not easy to use‚ SCOM gets the higher grade. BizTalk360 provides a customizable Analytics Dashboard and many widgets give insight in the performance and processing of messages through
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SCM Models and Optimization‚ SCOR Metrics‚ etc Abstract: The value of supply chain systems is judged based on the results they deliver. As with most models‚ a model is only as good as the execution of the standards it represents. Incorporating the SCOR-model into a supply chain visibility solution will have the greatest impact if the standardized metrics are defined properly‚ implemented correctly in executed time and acted upon if necessary. Actionable data is possible when visibility solutions
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Executive Summary There were multiple issues weighing heavily on the mind Wally‚ a VP at Sports Obermeyer‚ in November of 1992. Sports Obermeyer‚ a successful manufacturer of ski apparel was having trouble planning the manufacturing levels of its various skiwear items for 1993-94 based on whatever scant information it had on the end customers’ likes and dislikes. Waiting to make these decisions till after the Las Vegas trade show‚ the one event which would give reliable retailer feedback‚ would
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solutions to the following problems: 1. (TCO A) Suppose you are hired to manage a small manufacturing facility that produces Widgets. (a.) (15 points) You know from data collected on the Widget Market that market demand and market supply have both increased recently. As manager of the facility‚ what decisions should you make regarding production levels and pricing for your Widget facility? Remember that supply and demand are about the market supply and market demand‚ which is bigger than your own company
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The Precogs’ Dehumanization In Minority Report and "The Minority Report” How we define human‚ subhuman and superhuman is complex‚ with many intricacies and unknowns. The relationship between them‚ regarding the Precogs in The Minority Report short story as well as the film‚ is complex between these two forms of dehumanization and humanization. For those unfamiliar with the works‚ the three Precogs are collectively‚ literally‚ the human engine which enables Precrime to exist. In both works‚
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handling customer complaints‚ monitoring team performance‚ and intervening to develop team abilities to overcome difficulties in providing quality customer service. Assessment description You will perform two role-plays in the context of the Innovative Widgets simulated business. In the first role-play‚ you will follow procedures to handle customer complaints. In the second role-play‚ you will recognise areas in which you can improve the performance of a customer service team member. You will then coach
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