ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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background. In the other hand‚ analysis and examination on Nike’s advertisement‚ symbols and message would also be done. A study would also be carried out on the personality and self of the brand and product. We would examine how Nike’s product personality can affect the customer buying decisions and how will it links to the customer self-image. Besides that‚ a research of the target market segment and consumer analysis which states the criteria‚ profitability and changing customer environment of Nike would
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business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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Identify the products and services sold by group and category Wal-mart’s products services ranges from a variety of items. Throughout Wal-marts stores which includes: super-centers‚ neighborhood markets and Sam club’s in the Untied States they offer over 50‚000 different items. The product offered by Wal-mart can be grouped from electronic‚ movies‚ music‚ books‚ toys‚ baby necessaries‚ jewelry‚ sports ‚ things for the home‚ garden and patio‚ gift registry‚ video games‚ books
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on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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WAL-MART STORES INC 1. Conduct a SWOT analysis STRENGTHS • Powerful retail brand • Has a reputation for ‘value for money’ • Strong customer service • Very convenience • Offers a wide range of products • Has grown rapidly and has expanded globally • The use of latest supply chain technology RFID which increases the monitor and management of inventory • Very efficient distribution strategy (lower distribution cost) WEAKNESSES • Due to selling different products
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On 10/16/20116 I responded to Walmart‚ in reference to a retail theft. While conducting my investigation on theft case #2016-1547‚ I was notified by Walmart Loss Prevention Officer‚ Fabiano Estrela‚ that the male subject‚ who was with the suspect on 10/11/2016‚ was currently in the store. Estrela advised me that he positively identified the subject while he was at customer service. I immediately notified Sergeant Koch who arrived on scene within several minutes. The White male subject‚ later identified
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