Esther Olayinka Ogbonnikan JOB SATISFACTION AND EFFICIENCY AMONG HOTEL WORKERS Case Study of Giant Star Hotel Lagos‚ Nigeria Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism March 2012 CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Date March 2012 Author Esther Olayinka Ogbonnikan Degree programme Degree Programme in Tourism Name of thesis JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case Study of Giant Star Hotel
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electronics though Wal-Mart is not the best place for some electronics‚ such as computer components‚ and computers . There prices also affect some of the other stores prices which make them a little more competitive. The only bad thing for me is the customer service.
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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and their financial standings. Wal-Mart Corporation Wal-Mart Stores‚ Inc. operates retail stores in various formats around the world. Wal-Mart is committed to growing by improving the standard of living for our customers throughout the world. Wal-Mart earns the trust of its customers every day by providing a broad assortment of quality merchandise and services at every day low prices while fostering a culture that rewards and embraces mutual respect‚ integrity‚ and diversity. In 2006 the net sales
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reputation is your corporate reputation.” Emotional Appeal “Emotional appeal isn’t easy to define‚ but you know it when you see it.” (Alsop) Emotional appeal is a powerful driver of corporate reputation. A positive emotional appeal allows customers to harbor good feelings like admiration‚ respect‚ and trust. A company’s reputation can be linked to the consumers’ emotional appeal. To appeal to the consumer you must focus on their wants and then their needs. According to Binnie Perper‚ emotion
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Discussion Questions II.1 What is the impact of Wal-Mart.com on customer-borne transaction costs? Wal-Mart’s business philosophy is based on the simple idea‚ Sam Walton had in mind‚ when he first founded his business making the customer No. 1. It is Wal-Mart.com’s goal to bring this culture and philosophy to the Internet. Wal-Mart.com is very ambitious to combine technology and world-class retailing in order to give customers a wide product assortment‚ "every day low prices"‚ guaranteed satisfaction
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Many attempts in past studies are aimed at solving the transaction crisis and rediscovering the customers. However‚ none of these attempts to solve the transaction crisis have addressed the problem: the deep structure of the standard enterprise logic. To simplify‚ they are only focused on the problem’s symptom‚ but not their cause. According to the analysis that we mentioned on previous studies which lead us raised a question about “is the restructuring of companies from within possible to solve
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scale and results we desire” (Schaefer‚ 2006). Wal-Mart encouraged German managers to enforce practices similar to the practices in the U.S. One such practice was for sales clerks to smile at customers. In the U.S. this greeting is seen as friendly and demonstrated the employee’s willingness to help the customer. In Germany male shoppers interpreted it as flirting. Another U.S. failed policy was the morning chant by Wal-Mart employees. Employees would often do whatever they could to miss this uncomfortable
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Walt-Mart Ethical Culture February 2015 Major: Business ABSTRACT Walt-Mart Ethical Culture & corporate profit maximization Todays as we live in a global economy‚ the common knowledge of ethical culture provides identifying characteristic and values for organizational members to recognize and become informed. Cultures can be distinguished by artifacts‚ values‚ and basic traditions. On the other hand profit maximization
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The files that Wal-Mart will create for an online ordering would be order would be Order Number‚ Order Date‚ Customer Number‚ Delivery Address‚ and Amount Ordered. Employee files would also have unique data‚ Employee Number‚ Data of Hire‚ Employee Name‚ (first and last). Regular customers that place orders via Wal-Mart’s website also have customer’s files with their customer’s numbers‚ customer name and contact service person. While there may be many fields to a file each field has a unique Primary
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