Methods: A cross sectional analytic study was conducted from August to September 2010. As the sample size calculated from Epi info statcalc was 513‚ all 516 TB patients recorded from July 2009 to June 2010 (2002 EFY) were assessed for their socio demographic characteristics‚ TB classification‚ and HIV status. Data was entered and analyzed using Epi info 2002 and SPSS version 15 software. Results: of the 516 TB patients assessed‚ 55% [(95%CI: 50.6% - 59.4%)] were HIV positive. The rate of HIV infection
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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reputation is your corporate reputation.” Emotional Appeal “Emotional appeal isn’t easy to define‚ but you know it when you see it.” (Alsop) Emotional appeal is a powerful driver of corporate reputation. A positive emotional appeal allows customers to harbor good feelings like admiration‚ respect‚ and trust. A company’s reputation can be linked to the consumers’ emotional appeal. To appeal to the consumer you must focus on their wants and then their needs. According to Binnie Perper‚ emotion
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scale and results we desire” (Schaefer‚ 2006). Wal-Mart encouraged German managers to enforce practices similar to the practices in the U.S. One such practice was for sales clerks to smile at customers. In the U.S. this greeting is seen as friendly and demonstrated the employee’s willingness to help the customer. In Germany male shoppers interpreted it as flirting. Another U.S. failed policy was the morning chant by Wal-Mart employees. Employees would often do whatever they could to miss this uncomfortable
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Walt-Mart Ethical Culture February 2015 Major: Business ABSTRACT Walt-Mart Ethical Culture & corporate profit maximization Todays as we live in a global economy‚ the common knowledge of ethical culture provides identifying characteristic and values for organizational members to recognize and become informed. Cultures can be distinguished by artifacts‚ values‚ and basic traditions. On the other hand profit maximization
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honest‚ and simply reliable product design‚ and loyal customers lived a lifestyle of freedom‚ mobility‚ and masculinity. Successful marketing‚ which promoted high- end motorcycles as an integral component of one’s lifestyle had served the purposes for sustaining Thorr with a 40% market share—iconic brand devotion (Apollo Group Inc.‚ 2008). Over the past months‚ sales have been waning largely because of changing market demographics —aging customer base‚ younger generations influx‚ and competition.
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vision is to provide good quality and services to our customers‚while remaining the market leader and striving daily to be the most admired company”. Mission Statement:- “To provide quality products at an everyday low price and with extended Customer service…always.” Wal-Mart Slogan: - “Save money‚ live better” The culture consists of Wal-Mart:- Quality product at low prices “everyday” Respect for the individual. Service to our customers. Strive for excellence. Divisions of
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The files that Wal-Mart will create for an online ordering would be order would be Order Number‚ Order Date‚ Customer Number‚ Delivery Address‚ and Amount Ordered. Employee files would also have unique data‚ Employee Number‚ Data of Hire‚ Employee Name‚ (first and last). Regular customers that place orders via Wal-Mart’s website also have customer’s files with their customer’s numbers‚ customer name and contact service person. While there may be many fields to a file each field has a unique Primary
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at Wal-Mart‚ the mere presence of Wal-Mart lowers prices in a community. According to Wal-Mart.com “the average American family saves $2‚500 a year regardless of where they shop‚ since Walmart’s presence and leadership helps keep prices low.” (Walmart-Stores‚ Inc‚ 2012). It is easy to see how saving $2‚500 a year can seem appealing. However‚ this same idea can cause local business to band against Wal-Mart. Most small businesses already price their goods as low as they can and still generate
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Customers Steps to getting more shoppers in the door Attracting MELANIE MCINTOSH a special advance copy report from Inspire Retail Solutions Attracting Customers Inspire Retail Solutions Attracting Customers Copyright © 2006 Melanie McIntosh‚ Inspire Retail Solutions. All rights reserved. Published by Inspire Retail Solutions Inspire Retail Solutions 2092 East 13th Avenue Vancouver‚ BC V5N 2C4 604.376.1581 phone www.inspire.bc.ca info@inspire.bc.ca You have permission to post
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