Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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Summary Walmart is the world’s largest retailer with more than 8‚400 stores globally and is now considering going green. Walmart moves massive amounts of products and uses a lot of other resources to operate its business and now they are trying to transform itself into a company that is seen as environmental friendly. The first step of Walmarts three-phase plan was receiving information from its 100‚000 suppliers about their greenhouse gas emissions‚ water waste reduction efforts and other details
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background As an individual assignment‚ we have been given the topic: “Operation Management is the ‘heart’ of any business and we are all operations manager. How can managers actually understand how logistics network design and operations influence customer satisfaction?”This assignment’s rationale has been towards aiming a dialectical approach to the understanding of operations and logistics management in today’s business settings. Thus‚ I have tried to extensively cover in my report all the relevant
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adopted an education program for farmers both in India and China and helped them to offer consistent quality in fruits and vegetables.This helped reputation of the store and confidence in the customer. The direct purchases from farmers raised the standard of living of farmers by giving more stable income and Walmart selling consistent quality in its super markets Adaptation of local markets and local taste is a big a thing in retail and Wal-Mart has done this very successfully in China . Some key examples
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Walmart 1. How does Walmart attempt to position itself on its website? I feel Walmart has attempted to position themselves on their website as the one stop retailer for whatever a consumer may want. It showcases everything on the site from Elctronics‚ furniture‚ and groceries. On top of having everything at one place‚ they also offer free shipping making shopping at Walmart online not only convenient‚ but also at bargains of prices and an easy way to get it. 2. Compare the atmospherics of Walmart’s
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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Walmart Market Entry Strategy Alexandra Kirsten‚ Gerald Thielemann‚ Angelo Cervone‚ Joseph Krok‚ Nick Massa December 5‚ 2012 Table of Contents Executive Summary Walmart Company Profile Business Description Sam Walton History Major Products and Services Overview of Financial and Operational Indicators Key Financial Performance Indicators Revenue and Operating Profit Assets and Liabilities Competitive Benchmarking Efficiency SWOT Analysis Key Employees Paraguay
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so-called ‘exceptional service’ (it customer-service)1. EDLP is in general internationally transferable because they could just transfer their low-price products from China and India. However‚ it was in a way location-bound since they could not implement their low-prices‚ or ‘’loss-leader strategy’’ (a pricing strategy in which one item is sold below cost in order to stimulate other‚ profitable sales)2 in Germany due to governmental regulations. Also‚ their exceptional service‚ which includes smiling
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the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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Service Management and Customer Relation – Service Quality Essay Hilton is a global hotel chain which has much success in their many hotels across the world. Their service is exceptional thanks to their employees and their ability to relate to their customers. The Hilton airport hotel in Copenhagen is a good service operation because of its clear site-map and direction. This amazing location gives you a perfect way to store your baggage in the last minutes and lets you escape the early morning
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