Introduction to operations management Learning outcomes After reading this chapter you will be able to: ➜ Define what is meant by operations management ➜ Understand the nature of operations within an organization ➜ Explain what an operations manager does and the role he/she plays in an organization ➜ Discuss the similarities and differences between the manufacturing and service sectors of the economy ➜ Explain the similarities and differences between customer processing operations‚ materials processing
Premium Management Organization General Electric
1. ASSIGNMENT 2: OPERATIONS DECISION Introduction This document will briefly describe the details of a fictitious business (X-QUIZIT INC). It will show an assessment of the current environmental scan factors that are relevant to the business decision making process and the factor that will have the greatest impact on the business operations and management’s decision to continue or discontinue its operation. It will also show an evaluation of the financial performance of the company using the
Premium Costs Variable cost Total cost
themselves (profitably) in foreign markets or to establish themselves as “global players” have been thwarted by their inability to fully understand and to adapt to the specific conditions of doing business in other countries‚ exposing their profound lack of intercultural competence and management skills. This is exactly what happened to Wal-Mart Germany. To begin with‚ it appointed four CEOs during its first four years of operation. The first was Rob Tiarks‚ a US citizen and a Wal-Mart‚ Inc. senior
Premium Marketing International trade Globalization
Operation anaconda was US operation against the Taliban. The operation took place in the Shahi-Kot Valley and Arma Mountains southeast of Zormat. This operation was the first large-scale battle in the United States War in Afghanistan since the Battle of Tora Bora in December 2001. The operation consisted of 1‚700 airlifted U.S. troops and 1‚000 pro-government Afghan militia battled between 300 too 1‚000 al-Qaeda and Taliban fighters to obtain control of the valley. The Taliban and al-Qaida forces
Premium Al-Qaeda United States United States Marine Corps
CHAPTER 1 Operations management Short case: Dealing with variety – two examples The Bombay Tiffin Box Suppliers Association (TBSA) operates a service to transport home-cooked food from workers’ homes to office locations in downtown Bombay. Workers from residential districts must ride commuter trains some 30–40 km to work. Typically‚ they are conservative diners‚ and are also constrained by strong cultural taboos on food handling by caste‚ which discourage eating out. TBSA arranges for food
Premium Surgery Ophthalmology
Task 1 There are four product levels such as core product‚ facilitating products‚ supporting products and augmented products. Core product is a basic level of product selling to the consumer at every product and sells the benefits to the guest. Facilitating products are goods which are presented to guests can use for core product. As we can see that‚ core products require facilitating products but do not require supporting products. The difference between facilitating and supporting products is
Premium Pricing Marketing Hotel
Running head: OPERATIONS SERVICE MANAGEMENT Operations Service Management Name: Institution OPERATIONS SERVICE MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short
Premium Customer service Service system Customer
OPERATION MANAGEMENT Question 1 Briefly explain the activities in Operation Management. Operations management refers to the activities‚ decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services.The part of an organisation that is responsible for this activity is called the operations function and every organisation has one as delivery of a product and/or service is the reason for existence. Operations managers are the people
Premium Management Supply chain management Inventory
People of Walmart Wal-Mart is the largest retailer in the world. This includes over 4‚800 stores‚ including 1.475 discount stores‚ 1‚750 Wal-Mart Supercenter combination discount and grocery stores‚ and 540 Sam’s Club warehouse stores. Walmart is an international company with stores reaching multiple continents throughout the world. They have sales of over $250 billion and made profits of $9.1 billion. They employee over 1‚500‚000 people worldwide and plan to add an additional 800‚000 people by
Premium Wal-Mart United States Sam Walton
Operations Management is the management of systems or processes that create goods and/or provide services. OM oversees the very core of any business and organization. With such a huge impact on the company‚ OM can literally help make or break a company. There are many businesses out there that have exceptional OM teams and these are the companies that flourish. However‚ there are some that don’t and these struggle from day to day which hurts the overall success of the company. Operational Management
Premium Management