UNIVERSITY OF BOTSWANA; FACULTY OF BUSINESS DEPARTMENT OF MARKETING CONSUMER BEHAVIOUR THEORY AND PRACTICE (MKT 201) COURSE OUTLINE SEMESTER TWO‚ 2011 Course Instructor: Dr R. Makgosa Email: Makgosa@mopipi.ub.bw; Office: 245/ 017; Office Telephone no: 3554060 Class Time: Tuesday 09.00; Thursday 08:00-10:00 Venue: 245-042. Consultation hours: Tueday 14:00-16:00; Thursday: 14:00-16:00 Nature of the Course Contemporary approaches to business emphasize the importance of adopting a
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EXC2112 CONSUMER BEHAVIOUR Case: Wii´s Success CASE ONE: NINTENDO WII’S SUCCESS Q1: What consumer needs are driving the success of the market adoption of Nintendo Wii? Consider the innate and acquired needs. Innate needs are ’biogenic’ or ’physiological needs’ which refer to needs such as air‚ food water‚ shelter‚ clothing etc. While acquired needs are those we learn from our culture and surroundings‚ also known as ’psychological’ or ’psychogenic needs’ i.e. affection‚ power‚ learning
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Consumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer Protection laws are a form of government regulation which aim to protect the interests of consumers. For example‚ a government may
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CONSUMERS COOPERATIVE In the Philippines‚ consumer cooperatives emerged during the early 1900s. One of the earliest consumers cooperatives were those of the UP Los Banos and Silliman University. Later on big business corporations and universities put up their consumers cooperatives. Until now most of these cooperatives have been benefited in terms of reasonable process and quality. Consumers Cooperative Defined It is voluntary association of a group of persons (at least 15 members)‚ with common
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Ruff (1995) stated that the criminal liability of producers‚ distributors and suppliers of unsafe products is covered under Part II of the Consumer Protection Act of 1987‚ which has mandated a general safety requirement. The producer‚ distributor or supplier of unsafe products incur criminal liability for failure to exercise due diligence. The law is strict but the criminal liability can be dispensed with after showing that they exercised due diligence and have reasonable grounds to believe that
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Tata’s Nano: A Small Car with Large Consumer Surplus? Ref. No.: ME0012 op y Tata’s Nano: A Small Car with Large Consumer Surplus? “Since‚ promise is a promise the standard dealer version will cost Rs 1 lakh‚”1 – Ratan Tata‚ Chairman‚ Tata Sons “We designed the Nano to offer a new form of transport to the people of India and maybe later‚ to the rest of the world.”2 – Ratan Tata‚ Chairman‚ Tata Sons “…if economists are to play their part in shaping the canons of economic policy
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CONSUMER AWARENESS GUIDELINES Be an Alert Consumer ! Also be a Responsible Consumer !! Issued by Government of Tamil Nadu Civil Supplies & Consumer Protection Department‚ Ezhilagam‚ Chennai-5. Phone: 044-28583222 / 28583422 Web: www.consumer.tn.gov.in E.mail: consumer@tn.nic.in A. WHO IS A CONSUMER? A ”consumer” is a person who buys any goods or hires any service for valuable consideration (including deferred payment). The term does not include a person who obtains goods or services for resale
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Consumer Awareness The gradual development under the scopes offered by globalisation and liberal economy has increased the number of consumer related issues. Consumer protection has earned an important place in the political‚ economic and social agendas of many nations.India is potentially the largest upcoming market with consumer habits encouraging for the manufacturer.But a liberal economy brings with it its share of worries for the unaware consumer.Manufacturers are not often concerned about
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CONSUMER AWARENESS Definition Consumer awareness is making the consumer aware of His/Her rights.Consumer awareness it a marketing term. It means that consumers note or are aware of products or services‚ its characteristics and the other marketing P’s (place to buy‚ price‚and promotion).Usually commercials and ads increase consumer awareness‚ as well as "word of mouth"(a comment from someone you know about a product or service). 1 Need : we need it so we will not be misled by producers‚it explains
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Consumer organizations are advocacy groups that seek to protect people from corporate abuse like unsafe products‚ predatory lending‚ false advertising‚ astroturfing and pollution. Consumer organizations may operate via protests‚ campaigning or lobbying. They may engage in single-issue advocacy (e.g.‚ the British Campaign for Real Ale (CAMRA)‚ which campaigned against keg beer and for cask ale)[citation needed] or they may set themselves up as more general consumer watchdogs‚ such as the Consumers’
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