Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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Understanding the management role to improve management performance Understand the specific responsibilities of middle managers in enabling and organisation to achieve its goals The responsibility of middle management within the Child Abuse Investigation team is enabling the organisation to achieve its goal in the safeguarding and promoting the welfare of children‚ protecting children from abuse and neglect‚ preventing impairment of their health and development‚ and ensuring they are growing
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SYSTEM DESIGN & MANAGEMENT ANALYSIS System Design & Management Analysis Veronica Brown-Corbin University of Phoenix Contemporary Systems Management MGT/736 Brian E. Polding‚ Ph.D March 12‚ 2007 System Design & Management Analysis Management must recognize the system design and management of an organization are subject to internal and external influences. The internal influences include the management team and employee; and the external influences can include competitors and customers
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1 PROJECT OVERVIEW Background of the Study In observing the growth of micro-enterprises in any Philippine cities and town areas are our sign that people nowadays wants to have additional income due to the rising prices of basic commodities and services‚ accompanying the implementation of Value Added Tax (VAT) and the unpredictable increase of crude oil in the world market to meet the needs of the families. Even the labor sector especially the employees are in search for things to sell in their
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Performance management system is use to identify‚ measure and developing the performance of individuals and teams. It also aligns performance with strategic goals of the organization. It ensures that people work together effectively toward organizational goals‚ therefore individual performance is equal to company performance. Performance management system gives contributions to employees‚ supervisors and organizations. To employees‚ it clarifies definitions of job and success criteria. It can increase
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Name: Veena Joy C. Taparan BSIT-3 Subject: Systems Analysis Design JATICO – OPORTO OPTICAL CLINIC SYSTEM P – Jatico-Oporto Optical Clinic is an establishment that provides optical services; eye check ups‚ sells and provides glasses to the customers. The thing that they need to improve their performance is to provide more effective and safe facilities and machines needed for the eye check ups they will perform. I – Currently the business only had manual recording
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technology implemented let to improved performance. Information technologies are imperative to businesses and organizations that want to be successful. In this case‚ there were three companies that demonstrated how information technologies helped their business. The first company was eCourier. eCourier delivers packages around London and wanted to “keep real-time tabs on customer satisfaction”(Textbook‚ pg 5). eCourier used SeeWhy software to help give them customer data faster. This software allowed
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Airlines Customer Service improvement report Summary Customer Service Department has received complaints regarding services‚ systems and conditions of Hurrah Airlines. The aim of this report is to summarize weak spots in Hurrah Airlines’ customer service and to make recommendations to its improvement with minimum costs. Introduction This report will include: a short summary of the most frequent complaints regarding Hurrah Airlines’ services; recommendations for an improvement of customer service of Hurrah
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MEP Design Services is a Knowledge Process Outsourcing firm working for world wide clients‚ offering importance MEP Engineering design and drafting services. We are known for quality‚ cost efficiency and time bound Mechanical engineering and plumbing design services complemented by modern facilities. We have expertise in Mechanical‚ Electrical and Plumbing design services. We are keen to provide the highest quality of plumbing design and mechanical engineering for our clients. Our staff experience
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for flexible manufacturing. Comment on the advantages and disadvantage of flexible manufacturing? Comment on the scope economies presented in the news article? What does the existence of such economies imply about the production of autos in growing fragmented market? “ In the news article‚ “Chrysler Gains Edge by Giving New Flexibility to Its Factories”‚ more emphasis is placed on how Detroit’s Big 3 and especially Chrysler is catching up with its Japanese rivals by adapting flexible manufacturing
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