Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
Premium
25 McDonald’s outlets in India was bustling with activity with hungry souls trooping in all the time. No matter what one ordered - a hot Maharaja Mac or an apple pie - the very best was served every time. But did anyone ever wonder as to how this US giant managed the show so perfectly? The answer seemed to lie in a brilliantly articulated food chain‚ which extended from these outlets right up to farms all across India. US-based fast food giant‚ McDonald’s success in India had been built on four pillars:
Premium Supply chain Hamburger Supply chain management
HISTORY OF MC DONALD Dick and Mac Mcdonald were two brothers who started the McDonald’s brand in California after moving their hotdog stand to San Bernadino from Monrovia Airport. After realizing that hamburgers were their most popular product‚ the brothers reinvented their restaurant using their Speedee Service System in 1948. It was a concept that created a production line of hamburgers that were made before being ordered. This concept pioneered the fast food industry and was in complete contrast
Premium Franchising Fast food Fast food restaurant
competitors. Business Week Magazine even ranked McDonald’s as "one of the ten most recognized brands in the world"‚ a position that creates significant opportunities for the company. An important strength that continues to have the most dramatic impact on McDonalds is their top level management. Even though this is classified an as internal strength‚ McDonald’s has capitalized on a management style that helps to infuse a strong culture. A dynamic aspect of the McDonald’s culture is the willingness to innovate
Premium
Historique et présentation de l’analyse La restauration rapide est un mode de restauration dont le but est de faire économiser aux clients du temps et de l’argent; en comparaison avec la restauration traditionnelle. Les « fast food » traditionnels offrent la plupart du temps des repas comme les hamburgers‚ la pizza‚ les frites‚ les boissons gazeuses et autres produits de basse qualité. Cependant‚ depuis quelques années‚ ce mode de restauration évolue vers ce qu’on pourrait qualifier de « Fast
Premium
for managers known as the Hamburger University | | * Ronald McDonald Children’s Charity * Business relationships with toy manufactures i.e. Barbie‚ Disney‚ Hotwheels | | Opportunities: | Threats: | * Growing health trends among consumers i.e. salads | * Major competitors‚ like Burger King‚ Starbucks‚ Taco Bell‚ Wendy’s‚ KFC and any mid-range sit-down restaurants | * Globalization‚ expansion in other countries (China & India) | * During economic recession people spend less on take-out
Premium Fast food Pizza Hut KFC
Causes of Student Weakness in English A foreign language can be quiet difficult to master especially for learners who are living in their mother country. However‚ students are expected to have a certain knowledge in English language so as to be able to continue their studies and communicate easily in their personal and professional life. Unfortunately‚ most of today’s students don’t seem to reach the level required due to some reasons that I intend to discuss in this paper. One of the most
Premium Education Second language Psychology
CSR REPORT ANALYSIS McDonalds Corporation Table of Contents Different Approaches to Analyze the CSR programme3 Defensive Approach3 Accommodative Approach4 Proactive Approach5 Activities and Initiatives6 Stakeholder Analysis10 A Critical analysis11 A Marketing Ploy?11 Responding to claims12 McLibel12 Response To Criticism 13 Sustainable Supply Chain14 Nutrition and Well-Being 14 Environmental Sustainability15 Employees16 Conclusion16 Bibliography17 Three
Premium Corporate social responsibility Social responsibility
About McDonald : About McDonald Brief History of McDonald’s The first McDonald’s was built in 1940 by the McDonald brothers (Dick and Mac) . Started off as a hot dog stand in CA [1937] The McDonald brothers realized that hamburgers were their most profitable menu item‚ and changed their business to serve a limited menu. About McDonald : About McDonald McDonald’s is a large corporation in the fast food industry. They have been around since 1955 when Ray Kroc started the chain of McDonalds. They
Premium Food Hamburger Fast food
PRICING STRATEGIES Global pricing is one of the most critical and complex issues that McDonald’s faces since price is the only marketing mix instruments that create revenues while all other elements entail costs. A multinational company such as McDonald’s also faces the challenges of how to coordinate their pricing across different countries because of the fact that a company’s global pricing policy may make or break its overseas expansion efforts. In this case‚ McDonald’s is using Value-Pricing
Premium Advertising