Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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Identify the strengths and weaknesses of Komatsu and Caterpillar’s other major competitors. One of the major strengths of Komatsu is the fact that the company has been able to maintain a better relationship with blue- collar workers in its North American factories. In addition‚ its per- unit labor costs are lower than Caterpillars. Komatsu enjoys a strong brand presence and its logo is recognized the worldover as a sign of quality‚ innovation and service. Sika has a high degree of brand awareness
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I have a mutual share of strength and also weakness in a really and rarely main subject in school‚ although schools only focuses on Maths and Vietnamese‚ and usually left the other main subject in Award-winning. That subject‚ is English. People in my country rarely have young talented English Expert. My country doesn’t have schools that trains student to English Genius‚ because through many years‚ Vietnam has some trouble with the other countries or maybe Vietnamese and Maths has a long history
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SWOT analysis occurs prior to developing the strategic plan. This method is an internal assessment of an organization’s strengths and weaknesses and an external assessment of opportunities for expansion and threats to success (Harrison‚ 2010). Strengths are internal existing elements which triggered exceptional work. Weaknesses are internal elements that negatively impacts healthcare quality. Opportunities are external ways to initiate new business. Threats are external elements which may adversely
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Costco is one of the most successful businesses in the U.S started in 1983in Seattle. Being the second biggest retailer in the world‚ the company itself is built around quality. This has brought them so far to be a very successful business. To show this‚ here is a S.W.O.T. analysis on Costco Wholesale. Strengths: Costco revolves around the idea of larger items at lower prices. This is in fact a strength because this appeals to everyone in the sense that there are amazing deals. Everyone loves sales
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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Overview Sirius XM has unique strengths that they can apply to help foster their future success. The company offers their customers premium and exclusive broadcasting services which include the NFL‚ MLB‚ NASCAR‚ NBA‚ NHL‚ traffic‚ weather‚ and more. In conjunction with being able to offer premium and exclusive broadcasts‚ Sirius XM is not restricted in their content to the extreme that free radio stations are subjected to. Sirius XM has the advantage of operating in an industry where the high barriers
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Whole home DVR – record a show on one receiver and watch anywhere in the home. • Rural Customer base – A majority of DIRECTV’s customers live in rural areas; they could not get cable TV without DIRECTV’s services. • Duopoly – Limited competition due to the high cost to enter the market. Weaknesses: • High programming costs – DIRECTV must negotiate programming prices with television networks. This presents a problem for DIRECTV‚ anytime a network wants to raise the price of their content DIRECTV must
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States. * The Bank of America has a strong global presence; and possesses a great brand image‚ superior customer service and high customer satisfaction. * Because of various actions (mergers‚ joint ventures and acquisitions)‚ the Bank of America has a strong position and presence in the domestic market. * The Bank of America provides
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department are affordable for all individuals as well. In addition‚ the department offers opportunities for those in the community to get involved by offering many volunteering options. However‚ with strengths and opportunities there are also weaknesses and threats. Weaknesses of the department include the lack of indoor facilities and quality equipment. Threats include competition‚ limited staffing and the concern of changes in governmental funding cuts to the department. With the criteria for the evaluation
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