1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
Premium Customer service Customer service Customer
suppliers. (4) Consumer Goods Sector: beverages‚ Tobacco‚ Recreational products‚ Clothing and Accessories. (5) Health Care Sector: Biotechnology. (6) Consumer Services Sector: Travel & Tourism‚ Restaurant & bars‚ Hotels and Gambling. (7) Financial Sector: Consumer finance‚ Residential REIT and Retail REIT. (8) Technology Sector: Computer services‚ and Computer Hardware and Equipment. • The following industries tend to be poor performers in the medium and long-term: (1) The Basic materials sector:
Premium Financial services Bank
iPhone at Apple‚ Inc.: The case provides students with an understanding of the criteria for revenue recognition and the role of accrual accounting in reflecting timing differences between cash receipts and product/service delivery‚ especially in situations where there are multiple deliverables. The case also enables students to reflect on (a) the use of supplementary non-GAAP disclosures‚ (b) the impact of accounting on firm value and (c) the role of companies in the standard setting process
Premium Generally Accepted Accounting Principles Income statement Revenue
Squam Lakes Financial Advisors Facebook Snippets 23 1) Are you having a dipping financial situation? It is indeed the right time to take control of your finance by paving the way for the financial planners’ assistance. At Squam Lakes Financial Advisors‚ we have a team of extraordinary experts who can lead your financial status to an upward level in an effortless manner. For more details‚ visit: http://www.squamlakesfinancial.com/ 2) Are you thinking of setting your retirement plans? We at Squam
Premium Finance Investment Debt
McBride Financial Services is a virtual organization at University of Phoenix that provides mortgage services for its members. McBride has as its stated goal to be a "preeminent provider of low cost mortgage services using state-of-the-art technology in the five state areas of Idaho‚ Montana‚ Wyoming‚ North Dakota‚ South Dakota." McBride provides serves for three primary groups of mortgage seekers: professionals purchasing a primary or secondary residence‚ retirees purchasing a primary or secondary
Premium Security Risk management Computer security
Andres Romero Chapter 3 - Consider this Case The Boss’s Great Idea (pg. 57) 1. What should Mario do to get his employees thinking about the better listening ideas described in the chart? What Mario should do to get his employees thinking about the better listening ideas is to make a quick meeting before work and altogether read the better ideas and create scenarios for each one to give examples as to what is meant by each one. 2. How likely is it that people will recognize and change their
Premium Management Love Research
pick the most important issue and study it from different positions. In the end of my I will try to suggest what steps should be made to keep the company in continuing its quest to become one of the most recognized and respected brands in the world. Introduction With clear core values towards providing quality coffee‚ the best service‚ and atmosphere‚ Starbucks has enjoyed great success since it was founded 30 years ago. The company has being doing very well for last 11 years with 5% or more
Premium Coffee Starbucks Customer service
Jane Doe July 18‚ 2010 ACC300 Prepare responses to Questions 1 & 4‚ and Coach Problems CP 2-1 from Ch. 2 of Fundamentals of Financial Accounting. Lester’s Home Healthcare Services (LHHS) was organized on January 1‚ 2005‚ by four friends. Each organizer invested $10‚000 in the company and‚ in turn‚ was issued 8‚000 shares of stock. To date‚ they are the only stockholders. During the first month (January 2005)‚ the company had the following six events: a. Collected
Premium Management Insurance Economics
International Research Symposium in Service Management ISSN 1694-0938 The Impact of the Global Financial Crisis on the Mauritian Financial Services Sector Aleesha Mohamudally-Boolaky University of Technology‚ Mauritius La Tour Koenig‚ Pointe aux Sables E-mail: aboolaky@umail.utm.ac.mu Indranarain Ramlall University of Technology‚ Mauritius La Tour Koenig‚ Pointe aux Sables E-mail: ramindra0001@yahoo.co.uk Abstract Le Meridien Hotel‚ Mauritius‚ 24-27 August 2010 1 International
Premium Bank
Individual in Public Services‚ 30th Anniversary Expanded Edition MICHAEL LIPSKY Winner of the 1980 C. Wright Mills Award from the Society for the Study of Social Problems Winner of the 1981 Gladys M. Kammerer Award from the American Political Science Association Winner of the 1999 Aaron Wildavsky Enduring Contribution Award from the Policy Studies Organization First published in 1980‚ Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers‚ in effect
Premium Management Government Public administration