monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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References: Ali‚ K. (2007). Commercial Business Organization. New York: Routledge-Cavendish. Britton A. & Jorissen A. (2007). International Financial Reporting and Analysis. Boston‚ Massachussetts: Cengage Learning EMEA.
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I. INTERNAL ENVIRONMENT: ORGANIZATIONAL ANALYSIS Corporate Structure. Mercedes-Benz corporate structure is representing eleven different departments‚ with an average of four core practice areas in each. Let’s start the discussion of the corporate structure by considering Corporate Communications Department. This department works on cultivating a positive news-media image and manages internal communications to retails. . Whenever Mercedes-Benz owners are in need of answers on their questions
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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Organisations cannot operate without communication. Communication can take various forms but all forms involve the transfer of information from one party to others. It is also one of the things that most companies struggle with. A big part of the challenge is that there are so many different people you have to communicate with and it often has to be done in different ways. Communications are at the very heart of all business activity. So it is essential that people in a company assess such practices
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Internal and External Forces Affect OB � PAGE �1� RUNNING HEAD: INTERNAL AND EXTERNAL FORCES AFFECT OB Internal and External Forces Affect OB Ebonique Barber‚ Debra Herron‚ Ruby Lee‚ Brian Hammock Team A University of Phoenix MGT 307 Carol Solinger HOW INTERNAL AND EXTERNAL FORCES AFFECT ORGANIZATIONAL BEHAVIOR ON‚ RESTRUCTURING‚ ORGANIZATIONAL MISSION‚ FISCAL POLICIES‚ COMPETITION‚ ECONOMY‚ CUSTOMER DEMANDS‚ GLOBALIZATION? INTERNAL AND EXTERNAL FORCES AFFECT OB INTRODUCTION Many organizations
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UNDERSTANDING INTERNAL CONTROLS A Reference Guide for Managing University Business Practices Understanding Internal Controls Table of Contents INTRODUCTION .................................................................................................................................................................1 OBJECTIVES ......................................................................................................................................................................1
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Internal & Managerial Control “Internal (Management) Control is the set of accounting & administrative controls and practices that help ensure that approved and appropriate decisions are made in an organization” * in other words‚ to make sure that the right thing happens and the wrong thing does not happen‚ either purposely or accidentally Why Internal Control? 1. To safeguard the assets against waste‚ loss & misuse 2. Check the accuracy and reliability of accounting data
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Institute of Accountants has approved this Guideline for publication. These guidelines have been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial
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INTERNAL AUDIT 1 Internal audit ‘Internal audit’ is an appraisal activity established by management for the review of accounting and internal control systems as a service to the entity. It reviews‚ monitors and make recommendations for the improvement of systems. Other activities include: Examination of financial information Review of economy‚ efficiency and effectiveness (‘value-for-money’ audits) Review of compliance with external laws and regulations Review of internal policies Review
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