1.2) Background of the study: It is a customer satisfaction survey of Jamuna Bank Limited in Dilkusha Branch. There is no previous report on customer satisfaction‚ that’s why decided to research on customer satisfaction. Customer satisfaction is the individual’s perception of the performance of the products or service in relation to his or her expectation (Leaon G. Schiffman) Basically Banking is service oriented business. In service oriented business customer satisfaction depend on good service
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INDUSTRIAL TRAINING REPORT TO KNOW ABOUT THE PRODUCTS & SERVICES OFFERED BY AXIS BANK This Project Report is being submitted in partial fulfillment of the requirements For the award of the degree of BACHELOR OF BUSINESS MANAGEMENT OF BANGALORE UNIVERSITY Training has been undertaken under the guidance of PROF. SMITA SHENOY
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Now-a-days‚ most of the people keep money in bank to make the money secure and as well as for profit motive through interest. For various kinds of people there are various kinds of bank account such as savings A/C‚ current A/C etc. Since our assignment is through savings A/C plan on Bank Asia Limited‚ so we are discussing below about it. Bank Asia Limited is a scheduled commercial bank in the private sector established under the Banking Company Act 1991 and incorporated in Bangladesh as a public
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writes report on that project in the report-writing period. I have been routed in the customer service division (CSD) of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah Limited”. I have worked in this department closely during my internship tenure and I firmly believe that‚ this
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SWOT analysis details Strengths Strong market position in the Philippines banking market Metrobank is one of the three largest banks in the Philippines. Metrobank currently spans a consolidated network of over 1‚400 ATMs nationwide; over 760 domestic branches; and 38 foreign branches‚ subsidiaries‚ and representative offices. The bank’s customer base covers a cross section of the top Philippine corporate market‚ but has always been particularly strong in the middle market corporate sector of the
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resources and diversifying risk. Factor that benefiting the foreign banks in Bangladesh: Bangladesh is a developing country with a huge population. From the beginning of Bangladesh as an independent country it has been a desiring place for doing business for business organizations operating globally. This circumstance is existed in banking and other financial service sectors. There are some factors that benefitting the foreign banks operating in Bangladesh. 1. Extended sales in an enormously populated
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Bank Profile Established in 1994‚ ICICI Bank is today the second largest bank in India and among the top 150 in the world. In less than a decade‚ the bank has become a universal bank offering a well diversified portfolio of financial services. It currently has assets of over US$ 79 billion and a market capitalization of US$ 9 billion and services over 14 million customers through a network of about 950 branches‚ 3300 ATM’s and a 3200 seat call center (as of 2007). The hallmark of this exponential
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SWOT Analysis of Hong Leong Bank S-Strengths Strength 1 – In 20th century ‚ Hong Leong Bank is considered a bank which has quality bank with a strong market position. They undergoes a well-recognised transformed business franchise with a full range of banking experience‚ an establish of history entrench relationships with communities. Besides that ‚ the bank have large share of customer segment‚with over 70 % gross loan to retail customer. Hong Leong Bank entrench with mass affluent customer‚
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History of Technological Innovations at PNC Bank Susan Santos CMGT 557 - Emerging Technologies & Issues April 16‚ 2012 Professor Tammy Borunda Abstract This paper will describe how technology has changed the banking industry. I will specifically talk about PNC Bank. PNC Bank was founded in 1852‚ in Pittsburgh‚ PA. Its founders were James Laughlin and B.F. Jones. Since 1852‚ PNC Bank has expanded geographically in the northeast‚ Midwest‚ eastern and southeast part of the country through
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INTRODUCTION . In general sense we mean “Bank” as a financial institution that deals with money. There are different types of banks like Central bank‚ Commercial bank‚ Savings bank‚ Investment bank‚ Merchant bank‚ Co-operative bank etc. But when we use the term bank it generally means ‘commercial bank’ that collects the deposit from surplus unit of the society and then lends the deposits to the deficit units. Now-a
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