Meeting the New Standard© Improving the Guest Experience at the Walt Disney World Resort Strategic Consulting Josh Buchanan Matthew Covarrubias James Gillis T.J. Lovejoy Craig Wuollet December 3‚ 2007 Executive Summary 3 Disney’s Guest Expectations 4 The Cast as a Core Competency 4 The New Cast Member Standard 5 Disney’s Cast Basics 5 Determining the Drivers of the New Standard 5 Do Cast Members feel valued? 5 Is Management creating an environment
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Westin Hotels & Resorts are an upscale hotel chain owned by Starwood Hotels & Resorts Worldwide. Currently‚ Westin operates over 120 hotels in 24 countries. Westin Hotels and Resorts redefine efficient services with an un-compromising style that offers residents a truly unique experience. Starting its operations from the year 1930‚ Westin defines a luxurious and relentless pursuit of providing optimal services for its clients. The Mission Statement of Westin Hotels & Resorts: “Westin Hotels
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Thailand (/ˈtaɪlænd/ ty-land or /ˈtaɪlənd/ ty-lənd; Thai: ประเทศไทย‚RTGS: Prathet Thai)‚ officially the Kingdom of Thailand (Thai: ราชอาณาจักรไทย‚ RTGS: Ratcha Anachak Thai; IPA: [râːt.tɕʰā ʔāːnāːtɕàk tʰāj])‚ formerly known as Siam (Thai: สยาม; RTGS: Sayam)‚ is a country located at the centre of the Indochina peninsula in Southeast Asia. It is bordered to the north by Burma and Laos‚ to the east by Laos and Cambodia‚ to the south by the Gulf of Thailand and Malaysia‚ and to the west by the Andaman
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Starwood Hotels Introduction The Starwood hotel and resorts company is one of the largest and well-established companies in the world. Nine different hotel brands are owned‚ franchised or managed by the Starwood Company. According to their webpage‚ Starwood employed about 145.000 people in 2006. Furthermore‚ they made a total revenue of 5‚979 billion US dollars. (Starwoodhotels‚ n. d.) Because of its diversity and values as well as its constant modulation‚ Starwood is successful today and will
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In the following you will find a brief discussion on Starwood Hotel and Resorts Worldwide’s mission and vision statement and a brief profile on the company. Mission Statement Starwood’s mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly. Starwood is committed to respecting
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COMPANY OVERVIEW MGM Resorts International is a Paradise‚ Nevada based corporation that brands itself as a global hospitality company. It is the second largest gaming company in the world by revenue - about US$6 billion in 2009. It owns and operates 15 properties in Nevada‚ Mississippi and Michigan‚ and has 50% investments in four other properties in Nevada‚ Illinois and Macau‚ China. The company began as MGM Mirage on May 31‚ 2000‚ with the merger of MGM Grand Inc. and Mirage Resorts Inc. In the mid-2000s
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SEMESTER – 3 Lifestyle Merchandising HANDBOOK PREPARED BY: N.B.LAL REVIEWED BY: FDDI SCHOOL OF RETAIL MANAGEMENT HOD: MR. A K SHARMA Table of Contents UNIT TOPIC PAGE Unit-1 Introduction to Lifestyle Merchandising 3 Unit-2 Lifestyle Models-AIO 19 Unit-3 Life-style Models -VALS I 23 Unit-4 Life-style Models -VALS II 30 Unit-5 Lifestyle Products-Jewellery 35 Unit-6 Lifestyle Products-Cosmetics 41 Unit-7 Lifestyle Products-Perfumes 51 Unit-8 Lifestyle Products-
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Lifestyles What is a sedentary lifestyle? What is an active lifestyle? Which lifestyle is better? What are the pros and cons of these lifestyles? So many questions but these questions will be answered in the following passages. A sedentary lifestyle is a living style in which a person‚ either an adult or a child‚ does not participate in a lot of physical activity or exercise for what is generally considered healthy living. The term is usually used by doctors or professionals
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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been a place where people from all status and spheres could have their moments in accommodation. Hotel The word hotel can be defined as public place which provides lodging and boarding to the genuine customer’s are payment it is regarded as a commercial catering established that provides the facility of food and beverage along with accommodation and entertainment. British law has defined ‘hotel’ or ‘Inn’ as a place where a beneficed travelers can receive food and shelter provided he is in position
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