Running head: BUILDING CAPABILITIES AT THE WESTWARD HILTON Building Capabilities at the Westward Hilton Hiller Hotels is a very prominate hotel business in Phoenix‚ Arizona. This company has a wide range of middle class and upscale hotels and also has a few restaurants. Peter Green‚ executive vice president for operation‚ has been employed with the company for more than 10 years. Hospitality has been a part of Green’s life since his teenage year. Green worked over the years and gained experience
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Hilton Worldwide Ever year‚ the travel and tourism industry generates over one trillion dollars to the US economy. Lodging is the top contributing subsector in this industry. One specific leading global hospitality company is The Hampton Inn‚ owned by Hilton Worldwide. They operate over 3‚900 hotels in 90 countries‚ and employ approximately 140‚000 people (About Hilton‚ 2013). The ability of Hilton Worldwide to respond effectively and efficiently to the impact of their industry forces is a
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CASE 2: Building Capabilities at the Westward Hilton SYNOPSIS This case describes the efforts of Hiller Hotels to turnaround the operating performance of the Westward Hilton‚ a hotel they purchased out of bankruptcy when the previous owner was forced to sell the property. The general manager charged with the turnaround‚ Peter Green‚ began by developing a clear strategy and then innovatively devising human resource activities to implement his vision. Peter Green is now the executive vice president
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HILTON WORLDWIDE Prepared for Professor Issam A. Ghazzawi Prepared by BUS 551: Seminar in Organization Theory & Behavior October 11‚ 2010 CONTENTS PAGE Introduction……………………………………………………………………………3 Organizational Background………….……..……………..……...……………………3 Organizational Structure and Design………………………...………..………………6 Hilton’s Culture and Ethics……………..…………………………………….……….9 Organizational Environment…………..………………..……………..……………..10 Hilton Hotel manages its workforce diversity…………………………..….………
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Case Summary: Hilton Problem: From the case‚ we know Hilton is currently using the marketing penetration by focusing on business travelers. And now the expensive loyalty-program features that are added by Starwood Hotels and Resorts Worldwide Inc. for attracting more business travelers is threatening Hilton by increasing Hilton’s cost or decreasing Hilton’s market shares. Solution: In my opinion‚ in response to the Starwood’s strategy‚ the solution for Hilton’s dilemma should be market development
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Hilton Case Study After staving off two major takeover attempts in the 1990 ’s‚ Hilton Hotels Corporations (HHC) decided to adjust its overall strategy and become more aggressive in its business operations. Although already a force in the hotel industry with a strategic focus in three areas: hotel ownership‚ managing and franchising‚ and timeshare; Hilton Hotels decided to shift more resources into gaming‚ resort operations and the mid-priced segment of the hotel industry (hotel-online.com 2006)
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Identification The problem identified is that Hilton HHonors need to decide how to approach a different positioning stand and focus on differentiating its loyalty program from the recently announced Starwood Preferred Guest and other competitors rather than to match their program with Preferred Guest. It is recognized that other competitors such as Hyatt and Marriot who are part of the big players in the hotel industry have not respond to Starwood’s announcement. Thus‚ Hilton will need to decide how to differentiate
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CASE STUDY: Decision time at Hilton Hilton’s current distribution policy is causing its original competitive advantage of being the industry leader to deacrease. As a matter of facts‚ the traditional channels Hilton is using (such as hotel wholesaler‚ tour operators‚ global distributors systems and third-parties websites) plus the increasing popularity of Expedia-like sites has led the company to loose market shares (caused by the introduction of smaller independent hotel chains). Therefore‚ considering
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Case Study: Five Industry Forces Anonymous Principles of Management November 8th‚ 2011 In this case study‚ I have chosen to use the mobile phone industry to analyze‚ with Apple as the main company. Using the five (5) industry forces‚ I will analyze whether or not I believe this is a good industry to enter and how demographics have an effect on this industry. Apple developed the iPhone which is a touch screen smart phone that operates on the Apple mobile Operating System (OS). The most recent
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Five Forces for Case study of company POH In order to investigate POH power in the current market‚ Porters Five Forces tool can help analyzing business situation. It can help to understand company’s position in the market‚ to exploit firm’s competitive strength‚ find weaknesses and treats in order to analyze and minimize them. This analysis can give the big planning tool for the future moves into other market‚ or avoid mistakes running the business. As company has already expanded that much as
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