Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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Why do we sleep? As we all know‚ one third of our life is spent to sleep‚ but very few people intend to lay bare the secret of that. There would be a question: why do we sleep? According to the video "The Function of Sleep"‚ Tyson states that people are not very clear about the purpose of sleep‚ but some researchers believe that sleep could enhance memory. MIT researcher Matthew Wilson also illustrates the thoughts of a rat can be read by implanted the electric wire into its brain. According to
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1.) What did Page assign Browning to do? Why was that necessary? June Page needed an experienced engineer to help gain the knowledge needed to learn about IS activities‚ further investigate any issues‚ recommendations‚ and look into possible options. She asked Charles Browning because he has an extensive scientific computing background. She assigned Browning to analysis the complete IS picture. Then‚ based on the IS needs to give three or four basic directional options. This report was to be
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MARKETING NOTES AND COMMUNICATIONS Why Do People Shop? Do people shop simply to make purchases? considerations that are unrelated to an actual purchase? other than his or her need for products or services. EDWARD M. TAUBER Are some shopping trips motivated by The results of an explora- tory study of shopper motivation suggest that a person may shop for many reasons ’T’HE field of consumer behavior has experi-•- enced a dynamic period of growth over the past 10 years. It is frequently
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ESSAY: composition What do you consider to be you’re greatest achievement? Why does it mean so much to you? Right now I’m here. I’m sitting in my class. My hands are completely cold and frozen but that shouldn’t matter to you. All you want to know is about my greatest achievement. What is an achievement in the first place? Taking hold of your dream? A lifelong goal you worked so hard for? But what if I don’t have this kind of an achievement? Because the first achievement I ever had was winning
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The Three Stage Model of Service Consumption Pre-Purchase Stage I am a lover of spicy foods and from time to time‚ I have serious cravings to have food that will burn my tastebuds. Last weekend was one of those days where my need for spicy food aroused and in no time I took the internet to find the place which served the spiciest food here in Melbourne. The criteria’s I was looking at was food which is not only spicy but also tasty and a full dinner course which will cost me not more than
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Why Do People Smoke? Shourav Banik 1111263042 ENG 105: 14 Abdus Selim May 2‚ 2012 Why Do People Smoke? Introduction Smoking is one of the most popular habits among people today. All around the world we see people smoking. Even in Bangladesh the number of smokers is quite high. Especially around the university campus young adults are seen smoking frequently. It can be said that among every friend circle in universities
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Life is known to be a wheel of constant change‚ it is usual to be in the highest and the lowest peak in just moments‚ nothing stays still. People resist change and struggle against it‚ we long for consistency. Change is life‚ if everything was the same all the time‚ people will go mad and crash. Life gives us endless problems that help us grow from oneself to another or by the help of others‚ coming together help us to strive for what is best and reach the highest peak which essentially is a bundle
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Why organisations need to change Change management is relevant as though the research finds that change is taking place at an ever-increasing pace‚ the evidence suggests that most change initiatives fail. For example‚ recent CIPD research suggested that less than 60% of re-organisations met their stated objectives which are usually bottom line improvement. This is consistent with other published research. The impact of failures to introduce effective change can also be high: loss of market
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MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry
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