strategies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through effective
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Module : Perspectives on Organizations Code : AOGM-CCO01-11 Curriculum : Core Bachelor Year : BA1 Level : ECTS : 7½ Academic Year : 2014-2015 Semester : 1 1 Description The purpose of this course is to help students understand the complexities of organizations. It is designed to provide an exposure to theories of organization‚ important organizational issues and processes‚ and a variety of strategies and tactics useful to successful organizational leaders and followers alike
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Overview of the Gallup Organization’s Q-12 What do the most talented employees need from their workplace? What do they need to thrive? What do they need to stay engaged and to do their best work? These were some of the questions that the Gallup Organization set out to answer with a comprehensive research study that has spanned the last twenty-five years. The study has produced many important findings‚ the most powerful of which is that talented employees need great managers. While factors
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| INTRODUCTION Bratton and Gold (2003) point out that culture and capacities of an organization which develop from the way the organization manages its employees create the organization’s competitive advantages. However‚ it is not easy to reach such advantages because people’s behavior is affected by their personalities‚ values and so on thus usually unpredictable. Take the Corporation‚ the company in the case study‚ as an example‚ it fails to manage people. The context of the case is the implementation
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Should Technology Be Involved and Included in Education? For every generation‚ technology becomes more and more implemented in their daily lives. Companies such as Google‚ Microsoft‚ Samsung‚ Dell‚ and Apple are sky rocketing and are huge influences in children’s lives today. As each generation changes‚ education must change with it in order to be more efficient. Traditional learning refers to learning from textbooks and paper products. Today‚ traditional learning has been put on the backburner
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lifetime and learning from the same. The definition of learning organization is pretty similar to this. The pillars on which the structure of a learning organization is built are Team learning‚ Shared vision‚ mental models‚ personal mastery and system thinking. These factors are vibrant and interrelated with each other with sheer coordination. System thinking can be considered as the most significant material of a true learning organization. System thinking is always considered as a set of habits or
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Groups and Organizations Humans are social creatures who interact together in groups including family‚ friends‚ social‚ business‚ and religious associations. Different social groups will impact our behavior be it the informal groups or the formal groups such as large bureaucracies. Understanding the characteristics and dynamics of these groups are important. (Murray‚ Linden‚ Kendal 2012‚ 102) What constitutes a group? Can people waiting at the bus stop or persons waiting to be interviewed
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with the negative parts of the nonprofit organizations is the tax exempt policy. Many of the organizations get a reduced tax amount or no tax amount when they are purchasing resources or product through their organization. Many people believe these organizations should be required to pay taxes because the taxes they do not pay go towards the taxes of everyone else. Each American is required to pay a tiny bit more on their taxes‚ but the money the organization saves by not paying taxes makes a huge
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ASSESSMENT OF AN ORGANIZATION Assessment of an Organization: u09a1 Wini Ray Capella University Introduction In this paper the learner describes‚ discusses and evaluates an organization in regard to their mission‚ services‚ operational methods for delivering such services‚ community involvement‚ history‚ cultural competence in regard to diverse staff and populations served. Daybreak: Changing Lives‚ Creating Futures This learner interviewed the Chief Operating Officer of an organization in the city
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Diversity level 1. Everybody brings differences to an organization where they work. These differences can create energy and excitement in the workplace‚ but they can also cause conflict. So it is important that we have an understanding of how diversity works in organizations. 2. When we look at the workplace we can recognize two levels of diversity. Surface-level diversity represents the characteristics that are easily observed such as race‚ gender‚ age etc. Deep-level diversity represents
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