Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Productivity vs. Quality – this is the common knowledge that if a business sells more goods‚ the more income How quality is defined? – quality is defined as simply meeting customer satisfaction How quality is measured – Business employing the traditional view measures their level of competence and customer satisfaction on their own then match it with a benchmark to see where the business is How quality is achieved – check the finished product for defects but for total quality business they check
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I 1.Why is quality is a difficult term to define? How can we improve our understanding of quality? Quality itself has been defined as fundamentally relational: ’Quality is the ongoing process of building and sustaining relationships by assessing‚ anticipating‚ and fulfilling stated and implied needs. Even those quality definitions which are not expressly relational have an implicit relational character. Zero defects and conformance to requirements or their modern counterpart‚ six
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Program TEAM # 2 ◆KOCHAR KARNICA ◆SHUO MI ◆YU SUN ◆XIAOFEI MU Content Index Part 1 Project Integration Management Project Integration Management Weighted Decision Matrix Financial analysis for video game rental program Project Charter for video game rental program The integrated change control process Part 2 Project scope management Scope statement for the project Work Breakdown Structure for Video Game Delivery System Gantt Chart of WBS Strategy for scope
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Contents 1. Introduction 1 1.1. Quality and Total Quality Management 1 2. Company Background 2 2.1. JEEVES PLC 2 2.2. Company product 4 2.3. Production Process 4 2.4. Factory Layout 6 3. Problems and Root Cause Definition 7 3.1. Problems in the Production Process 7 3.1.1. Precision Jointing 7 3.1.2. Adhesive Applicators & Component Sub-assembly 10 3.2. Employee Problems 12 3.3. Complains and Warranty Claims 13 3.4. Quality Cost & Productivity Effort 15
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members of self-management teams view changes from previous organization at the company "Alpha". Table of Contents A - Executive Summary 3 B - The company "Alpha" 4 1- Company Background 4 2- Reasons of the change 5 3- Self management team concept 6 C - Analysis of Primary Research 7 1- Research approach 7 2- Data Analysis 8 D - Recommendations to Management 10 E - References 1 Executive Summary: Self management teams are nowadays popular
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INTRODUCTION TO QUALITY TRUE/FALSE QUESTIONS 1. In the early Twentieth century‚ the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers. Answer: F AACSB: Analytic Skills The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity. Answer: T AACSB: Reflective Thinking Skills Management control refers to any planned and systematic activity directed
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Positioning is provide medium and long-haul service to their customers with X-traodinary in-flight service experience for fulfil their customers satisfaction with lowest-budget. Low cost operating comprises to keep the cost low but maintain the quality of productivity. Limitations of the report Air Asia X is facing a very high competitive in the market. There are many existing airline companies and logistic companies trying to cut down their cost and improve services experience in carrier service
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Organizational Function of Management Organization follows planning in the hierarchy of the functions of management. This is where financial and physical resources are combined to achieve desired results. Key leadership achieves organization with the help of the following steps: identifying activities‚ departmental organization‚ delegation of authority‚ and establishing responsibility. Organization also involves attracting qualified personnel to the organization‚ collecting and assigning resources
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Quality Improvement Plan – Executive Summary Wanda B. Grant HCS/588 October 27‚ 2014 Lee Tompkins Quality Improvement Plan Executive Summary The Veteran’s Affairs health care division has many components and one of those components are community based out-patient clinics (CBOCs). The Greenville North Carolina Veteran’s Affairs Health Care Center is one of the CBOCs in Eastern North Carolina. This CBOC offers primary care and specialty services including behavioral health services and pharmacy.
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