What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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1. What qualities should an effective leader possess? “I suppose leadership at one time meant muscles; but today it means getting along with people.” The pre-eminent spiritual leader of India‚ Mohandas K. Gandhi‚ tells us what leadership really is – being a people person. Leaders are not those who achieve success by underhand methods‚ but they are the ones that understand his followers before undertaking the difficult job of leadership. Certain qualities are necessary to help effective leaders understand
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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he/she should try to possess the good and important qualities of such great people in the past history of the world like Socrates‚ Aristotle‚ Christ and Muhammad who changed the world and their teachings are still affecting people throughout the world until now. Actually it’s not easy for easy everybody. Patience‚ persuasiveness‚ endurance‚ faith and consistency are important qualities of a teacher. A teacher must possess leadership qualities‚ should do whatever he/she says‚ to enable the students
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“Leadership cannot be taught or learned” (Drucker‚ 1955). Critically evaluate this statement. Peter Drucker as one of the best known writers and management consultants wrote that “Leadership is of utmost importance. Indeed there is no substitute for it. But leadership cannot be created or promoted. It cannot be taught or learned.” (Drucker‚ 1955) He held the view that leadership is a talent. The purpose of this essay is to
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Question 1 – Kaizen Philosophy Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization:
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What qualities should an ideal statesman possess? The world is full of aspiring political leaders‚ but very few of them meet the requirements of an ideal statesperson. Many politicians seem to lack some of the most important qualities‚ such as integrity and accountability. And no wonder that for many people the word “politician” or “statesman” has negative connotations. However‚ we can still try to build an image of an ideal statesman. First of all‚ it’s necessary to notice that a person who
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Set in an island during the festive season of Christmas‚ Bernard MacLaverty’s compelling short story ‘Remote’ portrays the effects of mental‚ emotional and social isolation a helpless elderly woman faces and struggles with through exceptional characterisation. Through the use of a variety of techniques‚ MacLaverty creates a realistic and convincing character through his presentation of the central theme of isolation. A notable characteristic of the woman‚ as created by the author‚ is slightly mad
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part of Brave New World Bernard Marx plays a central role in the novel’s plot. Bernard‚ an Alpha-Plus psychologist‚ is a member of the upper caste of seemingly flawless individuals‚ but due to his physical characteristics such as his short stature‚ he resembles a Delta or Epsilon. This flaw marks him for ridicule as his Alpha-Plus status is undercut by the rumour that alcohol was accidentally given to his blood surrogate‚ chemically linking him to the lower castes. Bernard is painfully aware of how
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In Huxley’s‚ Brave New World‚ Bernard Marx‚ one of the story’s main protagonist’s‚ fails to play the role of a dystopian hero. An Alpha male‚ who is supposedly meant to be a big‚ strong‚ leader figure‚ is unsuccessful in fitting into society because of his substandard physical appearance. Due to his dissatisfaction and lack of confidence with himself‚ Bernard’s main goal is to fit into the dystopia and raise his social status. However‚ because Bernard is so focused on himself‚ he is unable to criticize
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