Q1. Assess the SWOT of McDonald entering the hotel market in Switzerland? Strengths: 1. Golden Arch association with McDonald’s brand. 2. CEO Urs Hammer came from a hospitality background. 3. The hotel restaurant was open 24 hours a day. 4. Self Check-in and Check-out of hotel at the airport. 5. Unique room layout with patented “curved wall” design. 6. Golden Arch was only 1 km away from AutoBahn. 7. Internet access via TV and wireless keyboard. Weaknesses: 1. Segments like Airline
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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food restaurants are making money off of our disability‚ which is not being able to stop eating their delicious food. It is so addicting but the main ones who are making trillions off of us are the McDonald’s business people. Everyone knows that McDonalds has the best fast food around over any other restaurant. We’ve grown up on their food and they have been around for decades. We have continuously eaten their food and not knowing that in the long run it will cause us serious health problems even
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Simple Math Tricks There are many ‘math tricks’‚ which ask you to choose a number or two and work through several steps‚ often ending up with your original number(s) mixed up somehow‚ or with a value that’s the same every time. When they arrive by email‚ they will often be described as ‘amazing’‚ or ‘impressive’‚ as if they were magical. There isn’t any magic‚ and you don’t have to be Harry Potter to understand how these tricks work‚ or to make up tricks of your own. All you have to do
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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the world you can find a fast-food franchise such as McDonalds. When I think of McDonalds of course the first thing that comes to mind is‚ Big Mac‚ Large fries and a Milkshake‚ but to the employees of McDonalds it’s a much bigger picture. Have to ever drove out of a mcdolads “drive thru” and thought about the employee that just served you a meal? Do you know that McDonald’s employees are making 7.35 hour? Well it’s a shocking fact. McDonalds and many other fast food chain restaurants are profiting
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restaurant in North Corbin (Kentucky) from a recipe with eleven spices and aromas. However‚ it was not until 1952 when he opened the first KFC franchise in Salt Lake City (Utah). Today‚ KFC is the second largest fast food restaurant in the world after McDonalds‚ however many claim that is much better than its opponent. Are they correct? First of all‚ a small comparison of restaurants’ performance. McDonald’s primarily sells hamburgers‚ cheeseburgers‚ chicken‚ French fries and breakfast items‚ whereas KFC
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Dear Mr. D‚ In classes most students don’t feel like doing there work but they have to. Occasionally‚ students will really want to do their school work. I feel that if we have laptops‚ students will be more into school and their school work. I think laptops would be a good idea because behavior issues will go down‚ students will concentrate more‚ and students will be more organized. They could be a good tool and they could really make an effect on the school day. If we got laptops
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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Chapter I I. Introduction The findings of this research are mostly useful to those (managers and crews) who intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company
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